Job Description

:

• Respond to Tier I support requests via phone and email.
• Enter call data into the tracking system.
• Interact with clients in a courteous and professional manner.
• Troubleshoot and diagnose escalated problems using checklists and guides.
• Seek technical assistance or escalate problems when necessary.
• Implement predetermined software or hardware changes to resolve issues.
• Document incident/problem status and resolution in the tracking log.
• Record solutions to common problems and responses to frequently asked questions.
• Work with basic infrastructure and networking products.
• Provide maintenance and support for client products, peripherals, network, and physical moves.
• Setup, configure, and maintain video-conference, audio-visual equipment, and other electronic devices for presentations or conferences.
• Work closely with other IT support elements within the region and at HQ IT.
• Configure, install, and troubleshoot PCs, peripheral equipment, and other personal computing devices.
• Evaluate and pilot test new hardware and software products and services.
• Maintain a proper inventory of all IT-related equipment and software.
• Disseminate IT information to the office and visiting staff.
• Stay abreast of technologies (hardware and software) deployed on Purchaser\'s premises.
• Follow Standard Operating Procedures and demonstrate commitment to achieving SLA goals of the team.
• Willing to work overtime if requested, typically for VC standby on late nights.
• Demonstrate proactive teamwork, honesty, and responsibility at all times.

Job Requirement:

• In-depth understanding of information systems technology, including common computer applications, operating systems, hardware, networks, and messaging systems.
• Familiarity with Lenovo/Dell products (laptops/desktops).
• Proficiency with Microsoft products such as Office, Lens, SharePoint, Teams, Yammer, OneNote, Groups, OneDrive, etc.
• Deep knowledge of O365, Cisco products, VC, Jabber, Webex.
• Experience with Treasury applications and supporting trading floors (e.g., Bloomberg, Summit, Thomson Reuters, Putty).
• Expertise with mobile applications, DEP, Intune, MDM, Mobile Iron, Google Chrome Tablet, Android, etc.
• Familiarity with ticketing systems (preferably ServiceNow) and mandatory discipline in creating ticket remedies for IT support attended.
• Excellent English communication skills, both verbal and written.
• Good teamwork abilities and capability to work independently with minimal supervision.
• Willingness to work overtime, including weekends, especially for large project implementations involving server room/network tasks.
• Strong hands-on experience in resolving common problems in computer hardware, email systems, remote access, and network communications.
• Diploma/BS degree in Computer Science, Engineering, Information Systems Management, or a related field, or equivalent work experience of three years.
• Minimum of 4 years of experience in a relevant technical field.

HOW TO APPLY:Interested applicants, please click on \xe2\x80\x9cApply Now\xe2\x80\x9d and provide the below details in your resume.We regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

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