Job Description

Responsibilities
-Maintenance of (150-300) windows laptops & desktops, including backup & recovery.
-Maintenance of all network devices not limited to: wireless routers, network printers, network attached storage devices
-Attending to all users’ (150-300) IT related requests in the office.
-Perform trouble shooting on "PCs & peripherals problems, including research, testing and enquiry to vendor for problem resolution.
-Troubleshooting of OS related, in-house software, printer, and other PC related problems for in-house corporate users. Network troubleshooting (For Example. Unable to print on network printer or unable to access to the Internet).
-Users profile administration
-Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
-Set-up, installation, re-installation or migration of PCs and peripherals such as but not limited to printers, scanners, projectors.
-Relocation of equipment within premises
-Swapping peripherals
-Installation and configuration of software according to customer standard
-Answer user’s inquiries on software usage
-Perform software patches when necessary
-Check Back-up work status
-Check Anti-virus system
-Updating Software & Hardware

Job Requirement

-Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
-Experience in basic networking support
-Experience in supporting OS platforms such as Windows 2000/XP/Vista and MS Office applications
-Prefer candidates who are resourceful, good working attitude & takes initiative
-Good communication skills and administrative skills

Others

-Working Hours: 5-days/week, 9am - 6:30pm or 5.5-days/week [Client Site outsourced]
-Might be deployed to client's site and subject to client's working hours
-Possible of OT depending on projects
-Preferable able to start immediately
-Staff Benefit: 14-days Annual Leave, Medical Claims & Staff Insurance.

Skills Required