Job Description

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :


Technical Support: Troubleshoot and resolve technical issues related to hardware, software, and network systems Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently System Maintenance: Perform routine maintenance tasks, such as software updates, patches, and system checks Assist in the deployment and configuration of new hardware and software Problem-Solving: Identify and diagnose technical problems, providing timely and effective solutions Collaborate with senior IT staff to resolve complex technical issues Documentation: Document technical issues, resolutions, and procedures for future reference Maintain accurate records of IT assets, software licenses, and system configurations User Support: Provide training and guidance to end-users on the use of IT systems and applications Develop and maintain user documentation and guides


Requirements and Skills:


Education: ITE/Diploma in Computer Science, Information Technology, or a related field Technical Skills: Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux) Experience with help desk software and ticketing systems Soft Skills: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize tasks effectively Good time management and organizational skills Certifications: CompTIA A+, Network+, or similar certifications are a plus


Career Path:


Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices * Training will be provided