Job Description

(22006DD)
Singapore-Singapore-Singapore | Full-time | Permanent | Standard

Overall Role Purpose: You will be responsible for the smooth execution of Key Account servicing strategy for designated accounts in line with the direction of the Senior Manager, Key Account Support whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Key Account Servicing.

• Provide the full suite of customer service offerings (including bookings, enquiries, supply requests etc.) to Key Account customers in addition to customized contracted services (e.g. reporting etc)
• Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
• Proactively inform customers on shipment delays and potential service failures
• Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
• Support of Contact Center call overflows as and when directed by CS Management
• Handle customers’ billing enquiries by liaising with Finance to ensure satisfactory resolution
• Identify and promote areas with potential for revenue generation to cross-sell, up-sell services including value-added services

• Preferably Diploma in Business or equivalent
• 2 years of customer service experience in a service industry will be an added advantage
• Excellent communication and conflict resolution skills
• A team-player, proactive and result-oriented