Job Description

The Role

With our commitment to deliver better service experience for our customers, we\'re seeking for a Knowledge Executive to join and contribute to all phases of the content lifecycle, from knowledge capture to maintenance/archival. You will work closely with different users to understand their daily experience, needs, and requirements and ideate on ways to improve knowledge workflows.

Some of your daily tasks are:

• Contribute to all phases of the content lifecycle, from knowledge capture > organize > creation > publishing > comms > maintenance/archival.
• Maintain high quality, up-to-date, and searchable content for audiences of varying skill levels.
• Work closely with knowledge users to understand their daily experience, needs, and requirements and ideate on ways to improve knowledge workflows.
• Foster partnerships with key stakeholders such as R&D, Product, Quality and Engineering to understand the current content ecosystem and create reusable knowledge to support new and existing products, features, and services.
• Leverage industry knowledge and business experience to improve processes.
• Communicate and work effectively with KM team, technical and other non-technical stakeholders

What are we looking for?

• Bachelor\'s Degree with 3+ years of experience in knowledge management, technical writing, content creation or a related field.
• Experience with content management systems and tools.
• Analytical and problem-solving skills.
• Good communication skills and able to work with cross-functional departments/teams

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can\'t wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.