Job Description

• 5 Days Role, Weekend Off
• IT Solutions Provider
• Office At Kallang Area (Kallang / Bendemeer MRT)
• Require to Travel To Client Site, Claimable Expenses

:

• As a Level 1 and 2 IT Support Engineer, you will play a vital role in providing technical assistance and support to customers both remotely and onsite. Your primary responsibilities will include troubleshooting, resolving software and hardware issues, managing IT infrastructures, and ensuring customer satisfaction.

Key Responsibilities: * Provide technical support: Respond to customer inquiries and resolve technical issues related to computer systems, software applications, and network connectivity.

• Remote and onsite support: Assist customers remotely through phone, email, or remote desktop tools. Additionally, provide onsite support when necessary, visiting customer locations to resolve complex issues or perform hardware/software installations.
• Troubleshooting: Identify and diagnose technical problems, applying problem-solving skills to find effective solutions.
• Customer service: Interact with customers in a professional and courteous manner, ensuring their needs are met and issues are resolved in a timely manner.
• IT infrastructure management: Assist in managing and maintaining IT systems, including servers, networks, and security measures.
• Documentation and reporting: Maintain accurate records of customer interactions, technical issues, and solutions provided. Prepare reports and documentation as required.
• Continuous learning: Stay updated with the latest technologies and industry trends. Demonstrate a willingness to learn and adapt to new technologies and tools.
• Collaboration: Work closely with team members, escalate complex issues when necessary, and contribute to knowledge sharing within the IT support team.

Qualifications: * Passion for computers and Mac: Possess a genuine interest and enthusiasm for technology, particularly Mac systems, and a willingness to deepen your knowledge in this area.

• Technical skills: Proficiency in troubleshooting software and hardware issues, understanding operating systems (including macOS), and familiarity with networking concepts.

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

11 days

Industry

Human Resources Management / Consulting

The Supreme HR Advisory