An Expert has a wide spectrum of responsibilities and actions.As an expert of his/her team, he/she:
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development and provides training when required,
supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all Network and Security services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution
Job Specific Environment and/or Organisation
Proficient in Network and Security Technologies
Must have: CISCO/Checkpoint/Fortinet
Good to have: McAfee/F5
Working hours will primarily match Europe business hours
On-call support will be expected on a rotational basis
Shift:
7AM - 4PM SGT
2PM - 11PM SGT
5/6PM - 2/3AM SGT
Weekday on call: 2AM - 7AM SGTWeekend Shift/On-call supportJob Type: ContractSalary: $7,500.00 - $8,000.00 per monthBenefits:
Health insurance
Schedule:
Flexible hours
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