Job Description

Role Responsibilities
6-month Fixed Term Contract

• The Senior Lead, TB Engagement will be supporting the delivery and execution of all communication and engagement activities pertaining to the integration of TB Corporate and FI Sales into TB and all related change communications activities.
• The incumbent will work closely with the Project team to deliver timely communications updates and activities globally around progress and developments pertaining to the integration of the teams into TB.
• The aim is to drive alignment and understanding of the structural and organisational changes and how they align to the TB and CCIB strategy. It also aims to build the One TB identity and alignment across the organisation through clear and impactful content in various formats and through various channels.

Strategy

• Partner with Project Management office, HR and other stakeholders to deliver timely messages and communications to the global teams
• Act as a communication advisors to the Project management team delivering the integration of the teams
• Deliver communications material and collaterals to ensure clarity and transparency of the integration and organisational changes across TB
• Building and maintaining Internal communications channel management, including Bridge pages, distribution lists, newsletters, intranet, townhalls and dedicated people topical sessions etc.

Business

• Draft and coordinate communications material including newsletters, emails, videos and explainers
• Prepare briefing packs, key messages and FAQs to explain changes and update frontline teams on the progress of the integration
• Produce collaterals, videos, infographics, scripts, visual and written communication material and relevant communications templates
• Partner with key stakeholders to ensure consistency of communication activities and messaging across the Business, Technology and Operations
• When needed, collaborate with external vendors to ensure strategic initiatives are rolled out in accordance with the highest standards of professionalism and quality execution
• Ensure flawless execution of complex communication projects across various markets and product lines

Processes
Measurement and Feedback

• Track communication adoption and interaction by leveraging analytics and anecdotal feedback

• In partnership with respective partners, proactively manage surveys for constant feedback
• Define and implement tools and procedures to gather, document and report feedback
• Propose ideas to address and manage responses to feedback

Risk Management

• Ensure there is due diligence on vendor capabilities and service records when evaluating vendors

• Manage and ensure communication budgets are within approved spend

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

• Provide insight and business validated input on PEDs, RED packs, project closure and status report

• Adhere to financial governance, supply chain management and procurement guidelines for third party vendor sourcing arrangements.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the TB comms activities to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal:

• TB Integration PMO
• TBMT & TBLT
• TB Product, Sales, DCDA, Global Subsidiaries and other TB sales teams
• TB TTO teams
• Global CCIB & TB Communications and Marketing Teams
• TB HR Business partners
• TB D&I council
• Key Functional Partners

External:

• External vendors and agencies where required

Other Responsibilities

• Embed Here for good and Group\'s brand and values in Transaction Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate

• 8+ years of experience in Banking Industry.
• Bachelor\'s degree in Communications, Marketing or Journalism
• Experience in an Internal or external Communications role in Banking ideally Corporate and Investment Banking or Business-to-Business industries
• Ability to challenge and influence direction of communications and engagement strategy
• Knowledge of internal communications digital and traditional channels and best practice, ideally at a global level
• Project Management and Change Management Skills
• Understanding of organisational barriers to effective communication in large, complex organisations with a global scale
• Knowledge of frontline roles, frontline effectiveness drivers, change management in relation to frontline and client operational risks and technology innovation
• Ability to build effective working relationships across all levels of a diverse, global organisation
• Exceptional collaboration skills, strong team player
• Strong emphasis on self-reliance, confidence and commitment to delivering for clients, stakeholders and the team
• Effective and creative communications skills to inform and engage a global audience
• Strong interpersonal and presentation skills
• Ability to write for an online audience and familiar with using social collaboration platforms
• Ability to work under pressure and to tight deadlines, with excellent time management skills
• Languages: Strong command of written and spoken Business Communication
• Strong work ethic
• Strong \'hands on\', self-starter, critical and analytical attitude and skills
• High level of professional maturity

Role Specific Technical Competencies

• Internal Communication
• Social Media
• Corporate Communications
• Branding
• Writing and editing
• Multimedia production

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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