Job Family Descriptor Improve customer experience in Operation life cycle by applying the technical skills and continuously driving service improvements with innovative ideas. Key Responsibilities * Manage customer queries related to all servic Job Family Descriptor Improve customer experience in Operation life cycle by applying the technical skills and continuously driving service improvements with innovative ideas. Key Responsibilities Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc. for any issue resolution Provide L2L3 support to resolve hardware software issues by applying technical expertise. Technical Competencies Experience in Troubleshooting, Designing, Architecting, Provisioning etc. Knowledge / Skills Communication Skills
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