Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for an experienced Lead, Marketplace Operations to set up, oversee and scale the daily operations across APAC. You will wear many hats - meticulous planning to launch an exciting new business, instill operational efficiency in processes, oversee launch and maintenance of the marketplace operational performance.

Responsibilities:

• Liaise with Head of Marketplace to set up launch plans and goals for the business from an operational standpoint
• Build and lead Marketplace Ops team: define hiring needs, allocate resources, coach team members and maintain high motivation
• Plan and monitor the day-to-day running of business in warehouses across the city to ensure smooth progress and high achievement across multiple operational KPIs
• Coordinate operations - inbound/outbound processing, picking & packing, inventory management
• Work closely with multiple stakeholders and highlight bottlenecks early
• Collaborate with the Commercial team to manage procurement processes and plan demand
• Identify areas of improving operational and financial metrics, and implement such projects
• Work on solutions to scale, while overseeing the growth of our business. Your processes and projects will directly contribute to growth
• Build and maintain operational SOPs, SLAs and steer product integrations across all our markets

Requirements:

• A proven experience as Head of Operations or equivalent position in a fast moving company
• 5 years experience in warehouse management, retail distribution operations, logistics and / or supply chain management, or an equivalent combination of education and experience
• Prior experience in warehouse setup would be a strong asset
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry\'s legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with Warehouse Management Systems preferred

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda