Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement Hybrid



The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Cloud expert with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife is seeking a self-motivated Lead Platform Engineer, who is obsessed with delivering value, is forward-thinking, and optimizing infrastructure.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

Hands-on expertise on Azure Cloud IaaS and PaaS management such as provisioning, scripting etc. in both day 1 and day 2 operation.

Hands-on expertise on all DevOps tools set and IaC programming such as Terraform, Ansible, Python, Chef, PowerShell for infrastructure automation management

Solid experience on common CICD pipeline, repositories management such as Github actions, Jenkins, etc.

Experience in implementing and maintaining large-scale distributed systems

Knowledge on infrastructure services provisioning, security concepts, best practices on the IaaS so as to support the middleware and database built.

Experience with compliance and audit activities for enforcement of policies, standards and procedures

Familiarity with scripting and programming (batch, PowerShell, shell script and VB etc.)

Experience with IT transformation, cloud migrations

Understanding of and experience with ITIL processes

A solid understanding of risk, security, and compliance requirements and best practices

Good understanding of networking infrastructure and network troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, Load balancing, Replication, SSH)

Able to support enterprise infrastructure and assist in the day-to-day operation of the team

Strong and reliable team player with the ability to manage change and work independently

Passion on adopting and testing the cloud and new IT technology

Good collaborative attitude, willingness to work and share knowledge/information with team members

Solid understanding of project scheduling and task driven project work

Strong communication and technical skills, prior experience with mentoring teams and working in a process driven environment

Effective troubleshooting/ problem solving skills

Able to deliver the job on time by prioritizing the tasks/problems.

Excellent communication, and collaboration skills

Chef, Ansible, Cloud or related domain certification is preferred

Non-Technical requirements:

Must be a Team player and able to support colleagues and work towards a single vison & objective

Ability to unlearn and learn new technologies and contribute to the development of the future roadmaps

Able to showcase Manulife\xe2\x80\x99s core values and contribute to the success of the organization

Professional Experience

Minimum of 10 years of experience in a financial institution and managing a large implementation of related technologies

Must have a view of the regulatory policies in various markets in Asia and how the policies are effectively managed and governed.

On the job you will:

Develop and build the cloud automation workflow and support the cloud blueprint.

Support hands-on cloud platform provisioning and configuration management coding development, deployment

Lead the Cloud new product POC as well as cloud provisioning automation and solution delivery.

Support some of the hands-on cloud platform operation including patching, incident management, change implementation in non-office hours according to roster schedule if required from RUN team

Deliver business cloud solution by implementing the cloud resources (provisioning, hardening, etc.)

Continuously improve the monitoring and logging engineering for cloud area and enable the end-to-end monitoring and dashboard reporting

Standardize the runbook by automating the standard BAU tasks and train up the less experienced engineer to execute the regular cloud tasks

Create, maintain the operational/technical documentation for engineering product/solution

Build coding for platform automation and scripting for the runbook to 7x24 monitoring/engineering team.

Conduct new cloud product testing, runbook, and packing as cloud service offering to business users.

Plan and execute necessary controls/activities for infrastructure changes.

Assist to plan, implement, and review the capacity planning (any limits) for resources and report/recommend to management if required.

May involve for executing some of the DR/DR drill for different markets according to local compliance and BCP requirement if required from RUN team

Support the architecture team to support their design and configure the enterprise system landscapes

Provide on-call support by responding to critical incident both during and after business hours if required from assisting RUN team.

Participate and coordinate with Cloud operation/strategy with Headquarter.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Manulife