Lead Service Delivery Manager

Singapore, Singapore

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Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any 'out of scope' variations to services to Program Director / Service Delivery Director (SDD)
Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
Review and approve service request/enhancement effort, schedules and risk plans
Review and raise resource requirement
Responsible for resource forecasting and planning
Review, monitor and report project health status

Job Type: Full-timeSchedule:

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