Job Description

Changi Airport Group (CAG) is looking for a dynamic and experienced professional to lead our service training arm. The successful candidate will play a pivotal role in growing the service training arm, with a focus on developing and facilitating impactful learning experiences, charting the business strategy, as well as research into next generation service innovations. This position offers a unique opportunity to build thought leadership for CAG, deepen engagement with the public and airport community.This is a both a leadership and execution role. As such, you must be comfortable in managing multi-stakeholders, presenting to a large audience and senior management engagement. In addition, you should possess a sharp acumen in business development, fluent salesmanship and effective project management skills. Ideally, the successful candidate will have experience in operationalising an Approved Training Organisation (ATO) or played a leadership role in an established ATO.Key Responsibilities:Strategic Planning & New Business Development

• You will regularly review the market demand to ensure that the programmes are attractive, up-to-date, and priced competitively. For new programmes and courses, you will take lead in determining the optimal pricing strategy and target groups.

• You will work closely with a team to devise marketing & communications plans to drive revenue growth for various categories.
• You will be supported closely by a team to conduct regular competitive benchmarking and performance analysis, to identify key sales drivers and detractors. \xe2\x80\xa2 You will take lead in providing guidance in the target markets to focus sales efforts on.

• You and the team will lead all prospecting of potential clients and the resultant account management and partnerships.

• You will chart the strategic direction and future plans for the service training arm.

• You will establish and ensure compliance to policies, procedures and processes in all aspects of the service training arm.

Learning Content Development & Facilitation

• You will lead the development of new learning content (from short classroom sessions to workshops to multi-day course), as well as identify potential partners (e.g. educational institutions) that the service training arm can co-develop new content with.

• You will regularly review the existing learning content to ensure it is kept updated and matches market demands.

• You will lead training and maintain oversight of the in-house facilitators and adjunct trainers to ensure the quality standards of facilitation for all programmes are kept to the highest level as expected of CAG.

• You will ensure that clients\' learning objectives are adequately met through the programmes delivered.

Skills Required / Qualifications:

• Diploma in Design and Development of Learning for Performance (DDDLP) or its equivalent

• Minimum of 5 years of experience in course development and course facilitation for adult learners

• Excellent communication, negotiation, and collaboration skills to work effectively with internal and external stakeholders

• Able to work independently with high initiative, drive, and determination to succeed

• Proactive, hands-on and problem-solving attitude

• Good command of English is essential; both written & spoken

• Experience in operationalising an ATO or played a leadership role in an established ATO will be advantageous

Changi Airport Group