Job Description

Our Client from the healthcare industry is looking for experienced candidate who had conducted customer service related training modules and develop training curriculum.

• Develop training curriculum in collaboration with frontline managers and COO with focus on developing culture of quality and equipping staffs with the knowledge, competencies, tools and skills required to deliver patient centric service standards consistently.
• Plan and conduct training (i.e., role play activities) for frontline and operations support staff with key focus on Service Excellence & Operational Efficiencies Deliver.
• Deliver digital and print material (e.g., slides, videos, etc.)
• Conduct role-playing activities
• Participate in planning, development and implementation of e-Learning resources.
• Participate in the training forecasting and planning process.
• Perform all administrative tasks related to the delivery of the training programmes. These include preparation of training materials, course communication and LMS administration.
• Evaluate effectiveness and outcomes of the training programmes.
• Report training utilization rate and post training audit.
• Support the train-the-trainer approach to develop Service Champions in all frontline department.
• Drive continuous service initiatives and process improvement through problem identification and solving.
• To undertake any assignments or projects when assigned by the supervisor or Head, Specialty Ops.

Requirements

• Bachelor\'s Degree preferably in Hospitality from a recognized institution.
• A teaching qualification would be an advantage.
• Five to eight years\' working experience, preferably in hospitality or healthcare industry.
• Proven experience in conducting Customer Service training in hospitality or airline industry for frontline staff.

Interested candidates who wish to apply for the advertised position, please click on \xe2\x80\x9cApply Now\xe2\x80\x9d.

EA Reg No: R1987360 (Chan Jie Min)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

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Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.

Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

Our deep market understanding and industry expertise, honed over four decades of operations in Singapore, gives us an edge in driving business change and empowering your organisation to overcome future HR challenges. We combine our expertise with genuine human insights to provide strategic solutions for your HR needs. Our team will partner with you to enhance your HR practices, so you can confidently achieve more.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government\'s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Please visit www.persolkelly.com.sg for a copy of our Privacy Policy.

For more information, please visit www.persolkelly.com.sg

Additional Company Information

Registration No.

200007268E

EA No.

01C4394

Company Size

51 - 200 Employees

Average Processing Time

7 days

Industry

Human Resources Management / Consulting

Singapore Post