Job Description

Lead, Strategic Account Management (Restaurants) - Account Management (Singapore)

\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

The Lead, Strategic Account Management will have prior experience in managing teams, and working closely with management in driving business growth. This role will be based in Singapore and will report to the Head of Account Management.



People Management

• Manage performance KPIs for your team of Strategic Account Managers, including setting and reviewing targets on a periodic basis & guiding them to achieve it
• Attend vendor meetings relevant to your team\'s portfolio, to support on monthly/quarterly business reviews, vendor enquiries and decision-making
• Coach and train your team members to maximize both their career goals and the company\'s goals
• Be the go-to person for your team\'s business challenges & client escalations
• Performance management to ensure a high level of ownership to deliver on business goals

Business Management

• Manage senior external stakeholders (HoD/Directors/CEO)
• Be active in strategic conversations such as POS transition and commission re-negotiations, among many others
• Personally drive high-level discussions on revenue generation, growth campaigns (deals) and operational improvements through cross-functional collaboration
• Participate in periodic and ad-hoc internal meetings, including but not limited to, project meetings and management reviews

Administrative

• Day-to-day personnel management (leave planning, workforce management, performance reviews)
• Reviewing and consolidating the team\'s variable pay on a monthly basis
• Interviewing candidates for the Strategic Account Manager role
• Assigning Learning & Development courses for team members
• Strong grasp of data extraction, analysis and drawing insights to shape decisions

Innovation and Automation

• Ideate and propose new ways to improve existing SOPs & engagement of our key brands with foodpanda

Requirements:

• Prior proven experience and the passion in building/managing teams in a fast-paced environment.
• Previous eCommerce, high tech, or F&B experience is required
• A natural flair for building relationships.
• Outgoing personality, always ready to meet clients and understand their needs!
• Comfortable with data analysis and business process improvement.
• Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments.
• A track record of business development success

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda