Job Description

The Veson Nautical Strategic Account Manager is responsible for driving key aspects of engagement and strategic alignment between our highest growth accounts and the Veson Nautical company and our growing product suite.

In this role, you will leverage your relationship building skills to engage key client stakeholders to understand their key business priorities and how Veson Nautical products and services can support those priorities. In addition, you will look to understand how our clients are evolving their business and therein find opportunities for them to take advantage of additional Veson Nautical products and services. You will work with our Product Management, Marketing, and the Professional Services organizations to develop and continuously refine the account management offering, as well as provide feedback internally so our company and product strategy can evolve based on our clients\xe2\x80\x99 needs.

Responsibilities

While working with clients as-needed and through bi-annual Key Account Reviews, you will learn more about their business; you will be able to identify client business strategies, identify areas to further leverage Veson offerings, set revenue targets, conduct online product demonstrations, and manage opportunities from open to close. All the above will be performed with the overall objective of ensuring that we are offering world-class client service and engagement, guaranteeing that our clients get the best possible experience while partnering with Veson Nautical.

This is an excellent opportunity for those candidates who have a passion for interacting and building strong relationships with our clients, while ensuring they are getting all the value available from the software services we offer. The best candidates are fascinated by the intersection of technology and business practices and how that can shape global trade.

• Ensure that clients derive maximum value from their investment in Veson Nautical\xe2\x80\x99s Software Products, identify new opportunities, ensure renewal and collaborate with client services, product and infrastructure teams to ensure growth attainment
• Act as a strong champion of software solutions within an enterprise environment
• Develop and maintain strong relationships with critical business stakeholders across client enterprise; build new relationships in new areas of client business
• Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map Veson Nautical solutions and associated business benefits to address their needs
• Stay up to date with industry insights and news through continuous engagement with clients, partners and other outlets
• Build business plans in collaboration with senior/strategic management/stakeholders to align client and Veson Nautical objectives
• Identify key drivers of clients\xe2\x80\x99 happiness and engagement with Veson Nautical solutions and continuously work to ensure we successfully exceed client expectations across all our client interactions
• Act as key facilitator in the Client Satisfaction feedback process, and drive cross departmental action as required based on results achieved
• Manage and collaborate interdepartmentally to resolve at-risk Client escalations
• Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
• Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly
• Respond to partner and client inquiries in a professional and prompt manner
• Build strong client relationships for repeat business
• Establish and nurture positive relationships with Professional Services and Support Services teams
• Additional responsibilities may include coordinating product training (via Professional Services Regional Management), conducting client health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products and requires an elevated level of influence over the client lifecycle through renewal

Qualifications

• Minimum 5 years in a similar strategic account management role
• Highly effective communication skills with the ability to liaise, engage and build relationships with key stakeholders up to senior management/executive level
• Experience of working with complex SaaS/ERP software solutions for global corporate B2B market sectors and providing \xe2\x80\x98Best fit\xe2\x80\x99 product delivery
• Proven ability to proactively address client concerns and exceed client needs
• A track record of understanding and managing SaaS revenue budgets and targets
• Fluent written and verbal English language skills with additional languages welcome!
• Outstanding consulting, presentation, coaching and facilitation skills
• Experience with business process analysis and business requirements gathering and documentation
• Refined interdepartmental collaboration skills with clear and open communication and a strong regional cultural awareness
• Ability to Identify obstacles to success and to create a pathway to overcome those obstacles
• Willingness to travel
• Demonstrated planning and organizing skills
• Desire to work in a fast-paced, entrepreneurial setting
• Bachelor\xe2\x80\x99s degree or higher

About Veson Nautical

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

Veson Nautical is a successful, rapidly growing global software company. Our clients are the world\xe2\x80\x99s leading commercial maritime owners, operators and commodity trading companies. Veson\xe2\x80\x99s solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in London, Singapore, Tokyo and Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

Veson Nautical Offers

• Competitive compensation
• Four weeks\xe2\x80\x99 vacation to start, plus 12 holidays
• Generous health, dental, life, and disability insurance
• Transportation subsidy
• Free Tuesday and Friday lunches
• Monthly birthday treats
• Friendly, informal work environment
• Offices in the heart of Singapore\xe2\x80\x99s Central Business District

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