Job Description

SUMMARY: Provides administrative and system support to learners, facilitators and third party organizations focused on ensuring the efficient, accurate, and timely delivery and tracking of various training programs/curriculum.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Creates, schedules, and administers enrollments for learning events in the learning management system of record.
• Coordinates availability of schedules for instructors and facilities to create offerings, monitoring participation numbers, to ensure minimum delegate numbers are achieved and highlighting low enrolments to appropriate point of contact.
• Adjusts class offerings/schedules, vendors, catering arrangements, and locations based on scheduled offerings.
• Verifies data accuracy and modifies employee learning plans and requirements in the system of record as required.
• Ensures all course invitations and pre-work are distributed in advance and classes are prepared and properly equipped for each event per outlined requirements.
• Coordinates with internal and external vendors to arrange conference centers, hotels, trainers, print suppliers, catering and equipment and classroom set-up.
• Ensures invoices are received and paid in accordance with vendor terms and conditions.
• Maintains learner attendance rosters and participant history data in designated system of record.
• Maintains course, learner and billing records for each event. Receives and pays vendor invoices as directed, including prepaid tuition and book/fee applications.
• Distributes and collects evaluations from learning event attendees.
• Runs various standard reports designed to measure program efficiency and value, instructor performance, and learner progress as required.
• Maintains proper inventory levels and order learning program materials and supplies as required.
• Provides/distributes documents relating to Service Requests, Visa Letters, and Certificates of Completion to individual learners and third party organizations as required. Prepares employee certificates for award ceremonies.