Job Description

Job Responsibilities

• Network and work closely with the hotel-related institutions for the recruitment of students for work attachment
• Conduct interviews with students seeking internship opportunities
• Prepare work attachment programs and monitor the progress of such students, working closely with the department heads concerned
• Conduct training needs analysis and confer with managers and supervisors to determine training needs
• Compile data and analyzes past and current year training requirements to prepare budgets and justify funds requested
• Document and maintain employee training records
• Coordinate and conduct monthly hotel orientation and service training for new hires
• Audit service quality based on Forbes standards
• Prepare and implement annual training plan for the hotel
• Research and select external consultants and trainers to conduct training in specific topics
• Prepares statistical reports to evaluate the performance of instructors and monitor the progress of trainees
• Take charge of productivity and service improvement initiatives fund applications

• Track record in designing and executing successful training programs
• Familiarity with training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc)
• Excellent communication skills
• Ability to plan, multi-task, and manage time effectively
• Strong writing and record-keeping ability
• Good computer and database skills