Job Description

: * Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc * Standby work m : Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc Standby work might be required (24/7) General Requirements: 3-5 years of IT Operations experience, especially in the area of System Infrastructure and cloud operations Self-motivated with strong sense of responsibility and urgency Diligent in documentation, reporting and tasks tracking ability Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment IT Knowledge Requirements: Good knowledge, troubleshoot and handon skill in System server, storage hardware, Database, Software defined network, software defined storage, cloud orchestration and automation Operating System - Microsoft Server/ Linux ( Plus ) Microsoft active-directory & AD integrated applications, Microsoft Exchange, Authentication Server Virtualization - Microsoft Hyper-V, Vmware Hyperconverged - Nutanix Backup - Veritas & Veeam Licenses and certificate activation Cloud - O365, Azure and AWS, backup Basic network and security features Provide Administrative IT support: Microsoft Active Directory & AD integrated applications Files access and quota Backup task and policies DR / BCP procedures Azure / AWS / Office 365 cloud provisioning and maintaining Infrastructure documentation Monitoring and analysis Provide Technical Support: Call response and support within service level agreement Incident / problem troubleshooting, fault clarification and isolation Provide workaround and/or resolution Communication and reporting Security updates and patching Firmware upgrade Education Certificate: Certification in - Azure, AWS Cloud certified/ Microsoft Certified