Manage and support on hardware and software components pertaining to a Network infrastructure, including operating systems, routers, switches, firewall, wireless, SDN as well as office IT related matter etc.
Responsible in these administrative support i.e. (1) Routing protocols, (2) LAN Switching Bridge ID, STP, LACP, VLAN and VLAN routing; (3) Wireless access and authentication; (4) Firewall rules and policies; (5) Configuration backup and documentation; (6) Monitoring and analysis;
Responsible in these technical support i.e. (1) call response and support within service level agreement; (2) incident/problem troubleshooting, fault clarification and isolation; (3) provide workaround and/or resolution; (4) Communication and reporting; (5) Vulnerability/security update and firmware patch; (6) firmware upgrade
Standby work might be required (24/7). Maintenance ad-hoc related tasks.
Job Requirements:
Diploma in any IT related disciplines, CCIE and CCNP
Minimum 3 to 5 years of network infrastructure experience
Good knowledge, troubleshoot and hands on experience in WAN and LAN technologies (SD-WAN, MPLS, VOIP, WAN Optimizer)
- Knowledgeable and/or experienced in : (1) Routers and routing protocols; (2) Layer 2 and 3 LAN Switches; (3) General and Next-Gen Firewalls; (4) On-perm/Cloud base wireless controller and access points; (5) Cloud - Azure and AWD Networking; (6) Unified communication & IP telephony (added advantage)
Experienced in Network security solution such as firewall, CPE based IPSec VPN solution, token based authentication solution, IDS, data encryption and PIN verification.
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