Level 3 Technical Support (citrix)
Makati, Philippines
Job Description
DUTIES AND RESPONSIBILITIES:
- Provide Office 365 administration and support
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- 2 to 3 years of experience with MS Outlook support, Office 365, MS Exchange, MS SharePoint, MS Office support, Windows 10, EMS, Intune
- 2 years' experience supporting Citrix environment.
- Familiar with email security solutions (threat management/data loss prevention), windows server 2008+, windows authentication protocols
- Experience supporting clients in MSP business
- Experience supporting backup platforms (Experience with Acronis/VEEAM are nice to have but not mandatory)
- Experience working as a customer support or any similar role that focuses on customer / client experience
- General knowledge of PowerShell and other scripting skills
- Must have an idea of the fundamental network protocols
- Microsoft Certified Systems Engineer required
- Detail oriented
- Flexibility to work a variety of shifts
- Excellent oral communication skills
- Opportunity for further certification if you are chosen candidate
- Opportunities for promotion
- Work from home
- 8 hour shift
- 13th month salary
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD953801
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMakati, Philippines
-
EducationNot mentioned