Job Description

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Life Science Soft Service Lead

Soft Service Lead has overall responsibility for all the soft services delivered onsite. They will be responsible to ensure processes and standards for service delivery and service assurance of the Transportation, Cafeteria, Waste Management, Landscaping, Cleaning, Pest Control, Laundry services.

They will be the the Single Point Of Contact (SPOC) for QA related accountabilities, ensuring the account is compliant and audit ready, with responsibilities including Quality Management System, deviation management of quality events and follow through of CAPAs closure in QMS, development of operating standards, scheduling and tracking of account wide programmes and ensuring accurate reporting, data management and governance.

Job Responsibilities and Duties:

• Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.
• Coordinates with service providers, Transportation, Cafeteria, Waste Management, Landscaping, Cleaning, Pest Control, Laundry services supported by Site Service Coordinator and GMP Supervisor.
• Performs routine site inspections to ensure all office space and infrastructure in good condition.
• To ensure timely renewal of maintenance and/or service contracts with vendors.
• To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.
• Assists request/complains by employees on facilities need
• Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.
• Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.
• Responsible for handling incoming and outgoing calls including distribution of any messages.
• Receive, inform and guide visitors including co-ordination with client employees.
• Provide assistance in general administrative activities and any other duties
• Participate as a team member in responses to emergency situations for facilities matters
• Directing first-line complaints in regards to soft services to Facilities Management team
• Ensure compliance with all governmental regulations on behalf of the client.
• Prepare monthly management report.
• Ensure effective completion of all incident reports.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.
• Manage end user expectations and requirement.
• Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
• Provide assistance to users as and when required.

Skills and Qualifications:

Experience in Soft Services deliveries in GMP Manufacturing facilities for Transportation, Cafeteria, Waste Management, Landscaping, Cleaning, Pest Control, Laundry services.

Familiar with Quality Management System, deviation management of quality events and follow through of CAPAs closure in QMS, development of operating standards.

Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Handles Pressure.

Sound like you? To apply you need to be:

What you can expect from us

You will be given a remarkable opportunity to contribute and hone your technical competencies at one of our most prestigious projects.

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.