Working hours: Monday to Friday 8.30am to 5.30pm and Alt Sat 8.30am to 12.30pm
Working Location : East
Company transport provided at Tampines One MRT
Position Summary
To represent the Company as first point of contact with the Customers.
Responsibilities
To take all incoming calls from customers, facilitate, coordinate or give direct responses as required.
Take shipment booking from customers
Coordinate with operations to arrange for shipment pick up
Communicate customers’ requirements to operations for any special handling such as COO certificates/ fumigations/ special license application/ additional packaging for shipments if applicable
Disseminate agreed/ required due dates of shipments upon booking from customer to operations/ sales
To send customized shipment pre-alerts as specifically required by customers as agreed by operations and sales during set up (Generic shipment pre-alerts are still required to be sent by operations)
Follow up for orders from customers with from SOP to POD. Pro-active notification to customers as and when there is an updating and changes to the status.
Manage and update all customized systems for the customers or customers systems
Monitor and ensure Navigator updates are completed and entered timely by operations team
Manage and follow up with destination for destination milestones and the timely update into Navigator
Generate customer specific reports in their requested format
Monitor incoming shipments and investigate with origins on any current/ potential delays
Pro-actively update customers and business owners of shipment issues/ discrepancies/ delays
Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of customer/ their appointed agents if any as requested, and our operations team
Check warehouse inventory report and ensure ship movement are scheduled as plan.
Follow up with operations to ensure shipments get out for delivery timely
Check Navigator to ensure that all the mandatory milestones are updated within the set timeframe
Respond to ad-hoc rate requests direct from customers by coordinating with sales on the rates to propose. This will include following up with the sales team to ensure that a sales representative is appointed to take over the customer.
Take customers feedbacks/ complaints, documenting the same in the record and escalating to the Supervisor for advice and resolution.
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We wish you all the best in your career search.
You are welcome to visit our website at www.rkgroup.sg
RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913
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