Job Description

As a Loyalty Marketing Associate in Singapore Airlines Loyalty Marketing Department, you will be part of a dynamic team that provides superior customer service to Priority Passenger Service (PPS) Club members in Singapore. Key Responsibilities

• Providing support to the team on day-to-day administration and operations of the PPS Club mailbox.
• Generate reports from internal customer platforms to support the team\xe2\x80\x99s daily servicing functions and for data analysis and review.
• Assist in hosting and registration duties at PPS Club events as required.
• Dissemination of correspondence for follow up action, respond to members\xe2\x80\x99 queries, provide logistical support such as arranging delivery of gifts to members.
• Assume a lead role in the purchasing function for corporate/event gifts. This includes sourcing for vendors and quotations, monitor vendor spent, co-managing the corporate gift budget and inventory records for the department whilst ensuring compliance with Purchasing Manual and Corporate Branding guidelines.
• Handle the HTML development of events-related eDMs sent to PPS Club members, including the design graphics and content, and update event-related pages on SingaporeAir.com for each event.
• Manage and oversee the unit\xe2\x80\x99s administrative functions and take on any ad-hoc duties assigned.

• Applicants should have a good diploma in any discipline
• He/she must be highly motivated, well-articulated and can work independently and as a team
• He/she must possess good service attributes and must be able to manage internal and external relationships in a professional manner
• Applicants must be conversant in MS Office (primarily Microsoft Excel), and HTML development of eDMs
• He/she is also required to provide logistical support pre-and-post events