Job Description

• Perm with WFH Opportunities
• AWS and Attractive Benefits
• Min 5 years of experience in sales or reservations management within the luxury hotel industry
• Strong communication and negotiation skills.

• Build and maintain strong relationships with travel agents, generating repeat business and responding to sales inquiries, negotiating rates and contract terms, and preparing proposals for clients.
• Stay up-to-date with market trends and competitor activity to identify business opportunities and adjust sales strategies accordingly.
• Manage and motivate our reservations team to maximize occupancy rates and revenue, ensuring excellent customer service standards are met or exceeded.
• Maintain and manage our customer relationship management (CRM) system. Hubspot preferred.
• Be experienced in using a hotel Property Management System, PMS. Hotel Time preferred.
• Understand, analyze and predict customer demand and booking trends.
• Collaborate with other departments to ensure seamless guest experiences, including coordinating group bookings.
• Prepare sales and revenue reports and present them to the management team.
• Maintain a high level of product knowledge and be able to explain services and facilities to clients.
• Assist clients with special requests or problems with reservations or accommodations.
• As part of the Sales and Marketing department, you will use your skills to contribute, support, and problem solve as needed.
• Organize and oversee all reservations activities, including making sales calls and soliciting new business.
• Manage all trade bookings pre and post, as well as manage and retain relationships with existing trade partners.
• Create and implement a contact plan and manage the trade management program for our top 50 partners.
• Identify and map new trade markets and partners and liaise and work alongside our current trade representation.
• Research business opportunities and viable income streams, draft and review contracts, report on weekly bookings, and report on successes and areas needing improvement.

Requirements

• Bachelor\'s degree in business, hospitality, or a related field.
• Minimum of 5 years of experience in sales or reservations management within the luxury hotel industry.
• Strong communication and negotiation skills.
• Excellent organizational and time management skills.
• Ability to analyze data and make informed business decisions.
• Proven track record of meeting or exceeding sales targets.
• Proficiency with Hotel Time or other hotel Property Management Systems
• HubSpot or similar experience and the ability to maintain and manage a CRM system.
• Strong attention to detail.
• Flexibility to work evenings and weekends as required.
• Proficiency in Microsoft Office and G-Suite
• Good knowledge of English both oral and written.
• Additional language ability will be an advantage.

Interested candidates please send your resume to emerlyn@triton-ai.com

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Benefits

• Perm
• WFH Opportunities
• AWS
• Attractive Benefits

Triton AI