Job Description

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner\xe2\x80\x99s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

SUMMARY

Our Managed Infrastructure Engineering team provides network expertise to our customers through in the areas of design, implementation, deployment, configuration, support, management, and troubleshooting relating to NextGen Security Platforms. This team runs our EDR services and firewall services and provides support to onboarding efforts, Vulnerability Intelligence, and our Active Defense offering. Team members are specialized in enterprise level firewall and/or EDR products and work to expand their knowledge base across other products.

REsponsibilities

• Provide design, implementation, deployment, configuration, as well as support, management, and troubleshooting relating to NextGen Security Platforms (Palo Alto and Fortigate Firewall) in our customers\xe2\x80\x99 environments
• Work with senior staff to evaluate client security devices and make recommendations based on industry standards for security configurations.
• Answer questions and make recommendations based on industry standards and best practices.
• Ensure security, availability, and confidentiality of all sensitive data collected, processed, or stored by this position

Assist and/or provide Subject Matter Expert (SME) services, engaging directly with clients to perform necessary research, provide technical direction, interpretation, and alternatives.

• Participate in engineering team on-call rotation.

Requirements

• A Bachelor\xe2\x80\x99s degree in Information Systems, Business, Engineering or a related field from an accredited institution and vendor specific certifications such as Palo Alto, Cisco, Fortinet
• 3-5+ Network security administration/engineering and tools experience
• Proven ability to research unknown terms and concepts to quickly source solutions to properly apply/use emerging technology and to solve newly encountered problems
• intermediate Unix or Linux systems administration and command-line experience (Redhat/Linux, FreeBSD, etc.).

Experience in the configuration and troubleshooting of IPSec VPN tunnels.

Knowledge with network analysis tools, such as, Wireshark and TCPDump and SCP.

Hands-on experience installing, configuring and administering network and security devices, applications and systems

General understanding of SIEM operations highly preferred with ArcSight, Splunk, Elastic experience as a strong plus

Managed Services experience preferred with a customer focused mindset that is willing to go above and beyond to satisfy a customer requirement absolutely required

Effective time task management skills; Strong communications skills, both written and oral

• Ability to participate in on-call rotation for weekend

• IDS/IPS (Cisco FirePower, Palo Alto, Fortigate, Checkpoint, Juniper)

At least 3-5+ years\xe2\x80\x99 experience configuring and/or using the following:

o Security Management Systems (i.e. Tipping Point SMS, CheckPoint Security Management Server, Cisco FirePower, or JunosSpace)

o Firewalls (Cisco, Palo Alto, Checkpoint, Fortinet, Juniper SRX, or IPTables)

Benefits

Opportunity to work in a progressive organization with structured training and roadmap for success

Lunches and fun employee activities!

Experience in one of the hottest IT industries today

Proficio is an EOE employer.

Proficio