Job Description

Job Summary:

The Management Executive - Hotel Restaurant supports the F&B Manager or Restaurant Manager in overseeing the daily operations of the hotel's restaurant. The role ensures high service standards, efficient operations, cost control, and excellent guest experiences. This position bridges front-line staff and management, assisting in planning, training, quality control, and performance analysis to achieve departmental goals.

Key Responsibilities:

1. Restaurant Operations

Assist in managing daily restaurant operations, including service flow, reservations, and table management. Ensure smooth coordination between kitchen, service, and other hotel departments. Supervise staff during service to maintain high levels of guest satisfaction and operational efficiency. Monitor cleanliness, hygiene, and compliance with hotel and local regulations.

2. Guest Service & Experience

Greet and interact with guests, ensuring their dining experience meets brand standards. Handle guest complaints and feedback promptly and professionally. Support implementation of guest engagement programs and loyalty initiatives.

3. Financial & Administrative Support

Assist with daily sales reports, cost control, and inventory management. Support in menu engineering, pricing, and performance analysis. Help prepare budgets, forecasts, and management reports. Track KPIs such as revenue, average check, and guest satisfaction scores.

4. Staff Management & Training

Coordinate scheduling, attendance, and performance tracking of restaurant team members. Assist in staff training and development programs to maintain service quality. Promote teamwork, motivation, and adherence to service standards.

Qualifications & Requirements:

Bachelor's degree or diploma in Hotel / Restaurant Management, Hospitality, or related field. 2-4 years of experience in F&B or restaurant operations, preferably in a hotel environment. Strong understanding of service standards, food & beverage operations, and guest relations. Excellent communication, leadership, and interpersonal skills. Proficiency in MS Office and POS systems; knowledge of hotel software is an advantage. * Flexible schedule, including weekends and holidays.