Job Description

The NTU Office of Commercial and Auxiliary Services (OCAS) oversees the management of estate leases and commercial services (such as leasing of spaces for F&B, amenities & lifestyle services), and auxiliary services (such as car parks and shuttle bus services) for NTU\xe2\x80\x99s main campus, Novena campus and NTU@one-north campus.

OCAS is looking for a dynamic and adept individual to be part of the team to oversee the management of auxiliary services, including transportation services (the campus shuttle bus services and car parks) for the University and administrative support management.

Key Responsibilities:

Management of the campus shuttle bus services to meet the transport connectivity needs of the University community and working closely with vendors to deliver reliable and efficient services.

Management of car park facilities on campus and other transport-related solutions such as electric vehicle (EV) charging, parking app etc.

Ensure good governance and administration of contracts with vendors for bus and car parking services by reviewing and monitoring service delivery and performance standards in adherence to the contract specifications.

Manage relationship with a wide spectrum of stakeholders including the University community (faculty members, staff, students, campus residents), vendors and partners to improve customer satisfaction of the transport services and to create collaborative working relationships with vendors and potential partners.

Manage budget and financial targets for the team.

Oversight on the procurement and administrative matters for the department. Review and enhance the policies and procedures for the team for better efficiency.

Requirements:

About 5 years of relevant working experience in managing shuttle bus services, car parking and operations management. Experience working in a similar function in an Institute of Higher Learning would be advantageous.

Prior experience in managerial/administrative role and able to lead a team effectively.

Ability to build and manage relationships with multiple stakeholders and partners.

An understanding and appreciation of community needs and experience.

Able to multi-task and deliver quality results.

Independent and meticulous worker who is able to work with minimum supervision.

Proficient in MS Office applications.

Hiring Institution: NTU

Nanyang Technological University