Date Posted: 2023-03-06-08:00 Country: Singapore Location: 10 Loyang Crescent, Singapore Position Role Type: Unspecified Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines. Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore\xe2\x80\x99s world-class aerospace industry Entity: Pratt & Whitney Canada Pte Ltd Location: 10 Loyang Crescent Singapore 509010 (Company Transport Provided) The candidate will be working within the P&WC Customer Support organisation, more specifically in the Regional Airlines department. The candidate will be responsible to manage either the PW00 or PW150 engines enrolled into a PpH \xe2\x80\x9cPay per Hour\xe2\x80\x9d type of maintenance agreements. The candidate will be assigned some customers within a specific region and be responsible to optimise the engine removal plans, rental engine availability as well as maintenance shop capacity. From time to time, the candidate will be required to provide financial status using the P&WC EAC \xe2\x80\x9cEstimated At Completion\xe2\x80\x9d process, provide notification, when applicable, to other P&WC departments of customer concerns and/or trends requiring a corrective action.
What are our expectations?

• Manage key strategic customer accounts driving benchmark satisfaction levels.
• Primary liaison between customers and P&WC in support of customer\xe2\x80\x99s maintenance activities.
• For each assigned customer, establish service levels and manage suppliers (repair facilities) to customer expectations.
• Strategic & contractual management of key customer accounts.
• Own, maintain, and drive action items for assigned customers to achieve strategic objectives.
• Accountable for managing contract financial performance.

Responsibilities

• Manage the assigned maintenance programs and align customer expectations with contract commitments.
• Responsible and accountable for achieving engine maintenance plan optimization, enhancements, and contract objectives.
• Actively monitor and manage key contract performance indicators and own customer dashboards.
• Develop and execute to mutually agreed engine event forecasts and coordinate engine removal plan.
• Establish service levels for each assigned customer and manage customers to the established service levels.
• Own, maintain, and drive resolution to integrated Rolling Action Items List (RAIL) and briefing papers for assigned customers.
• Enhance customer mood, satisfaction & progress for assigned accounts.
• Provides continuous and timely customer feedback.
• Support groups that manage day-to-day customer events (eg. Field Support Representatives, CFirst (Help Desk), Repair facility event managers, etc.).
• Support new contract proposals and compliance.
• Work with customers to optimize their engine removal plan with the assigned repair facilities and coordinate lease engine availability.
• Define strategies to drive service improvements and provide best-in-class support.

Requirements

• Bachelor\xe2\x80\x99s degree in engineering with minimum 10 years\xe2\x80\x99 experience.
• Master\xe2\x80\x99s degree with minimum 7 years\xe2\x80\x99 experience is an added advantage.
• Experience in Aerospace industry.
• Demonstrated Leadership in customer account management.
• Demonstrated Leadership skills with the ability to negotiate with and influence others to drive actions to closure.
• Customer focused and proven customer relationship management skills.
• Capable to communicate at executive level.
• Proficient project management skill set.
• Team player, who is motivated, self-driven, flexible, and agile.

Why Join Us

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We provide structured on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is \xe2\x80\x9cWe Succeed, Together\xe2\x80\x9d.

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