Job Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. We are currently seeking a high calibre professional to join our team as a Manager, Digital Health & Wellness. Principal Responsibilities

• Making data driven decisions to develop / enhance Digital experience in order to extract maximum value from it and support the Health business strategy / targets
• Keeping on top of and ahead of market trends and changing consumer behaviours and needs through research and thought leadership
• Driving customer satisfaction
• Driving digital adoption and engagement for all relevant stakeholders (e.g. employees, employers, intermediaries,individual policyholders, dependents, etc.)
• Working closely with the data, Customer Proposition & Customer Experience, Customer Acquisition, Health teams to drive digital enhancements, recommendations, etc
• Driving customer research with Customer Proposition & Customer Experience Team and competitive benchmark
• Proactively retrieving voice of customer and enabling a Net-promoter score framework to drive continuous services improvement on Digital Health platforms
• Engaging in stakeholder management through presenting latest updates, vision, progress on initiatives, etc
• Keeping aware of the other developments within Health & Wellness digital and being able to explore synergies / convergence with these other initiatives (e.g. Well+)
• Manage and monitor the Digital Health platforms and their performance to ensure consistency, quality and customer satisfaction
• Identify opportunities to introduce new features, enhancements and ongoing improvements across the platforms; and ensure consistent execution and integrity of the customer experience proposition
• Ongoing monitoring and review of external/competitive Digital Health platforms related innovation, developments, startups
• and new technology which may support the HSBC propositions
• Work with other markets and group functions to drive ongoing improvement in design, operational efficiencies and innovation
• Drive a culture of Data driven and Customer obsessed across the business

Requirements
Requirements

• Bachelor Degree or equivalent
• Minimum 8 years of relevant professional experience (driving digital engagement, digital customer journeys, customer engagement life-cycles)
• Understanding of customer behaviours
• Experience building customer feedback loops and an understanding of customer research methodologies
• Team player with a self-motivated mindset
• Excellent communication and interpersonal skills
• Strong analytics and problem solving skills
• Data fluency & proficiency
• Demonstrates qualities of being open, dependable and connected

To be considered for this role, the relevant rights to work in Singapore is required. You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.