Job Description

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The Manager – Endpoint Management role is responsible for managing the Endpoint Management group to deliver and manage solutions on a global scale for maintaining, monitoring, and supporting endpoint management solutions. They will define and maintain technical standards/roadmaps and work closely with field staff to deploy. They work on multiple projects as a team lead and provide technical leadership to Systems Administrators and Systems Engineers. They perform troubleshooting for complex hardware, operating system software and basic network problems. They will work with the Director of Infrastructure & Endpoint Operations to help create and drive the overall strategy.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
MAJOR RESPONSIBILITIES
BUSINESS AND IT STRATEGY:

• Implements the tactical components of the IT strategy at an Enterprise level.
• Works with business partners to understand business needs.
• Manages the development and implementation of IT initiatives to support business strategy.
• Goals for IT initiatives are achieved and provide expected business results.

CHANGE MANAGEMENT:

• Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
• Consistently advocates for the change.
• Coaches staff through the change.
• Identifies and removes obstacles to change.
• Buy-in to change from key stakeholders, staff and end-users.

GOVERNANCE:

• Provides input into demand management process and executes on plan.

ARCHITECTURE:

• Provides input to technology planning within a functional area.
• Implements solutions consistent within current context of overall architecture.

PROCESS IMPROVEMENTS:

• Implements defined process improvements.

FINANCE:

• Participates in the development of IT budgets.
• Tracks and takes appropriate steps to stay within budget.
• Provides high-quality services at optimal cost to customers.
• Measures service performance and implements improvements.

IT TECHNOLOGY DEVELOPMENT:

• Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

SERVICE LEVEL AGREEMENTS (SLAs):

• Participates and provides input to the SLA development process.
• Ensures internal SLAs are met.

VENDOR MANAGEMENT:

• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Reviews service provider performance.
• Identifies and confirms performance problems and notifies contract managers.

RESOURCE MANAGEMENT:

• Meets regularly with team to gather work statuses.
• Discusses work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• Establishes measurable individual and team objectives that are aligned with business and organizational goals.
• Documents and presents performance assessments.
• Recognizes and rewards associates commensurate with performance.
• Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

WORKFORCE PLANNING:

• Identifies the roles, skills and knowledge required to achieve goals.
• Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).
• Participates in IT workforce deployment activities.
• A sourcing and training strategy that ensures resources are available with the skills and abilities required to achieve organization goals.

JOB REQUIREMENTS:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Requires experience in supervising and building relationships with people at a variety of levels.
• Requires at least 5+ years administering servers, desktop/laptop endpoints and mobile devices in an enterprise environment.
• Requires at least 5+ years of experience designing, configuring, and deploying solutions to laptop/desktops, mobiles/tablet and server endpoints.
• Typically has 7 to 10 years of relevant IT and business work experience.
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget
• Requires demonstrated ability to launch and deliver a several IT projects on time and within budget.
• Willingness and ability to travel domestically and internationally, as necessary.
• Effective in written and verbal communication in English.
• Microsoft or AWS Relevant certification is an advantage.
• ITIL v3 or v4 Certified

Preferred Skills, Knowledge, and Experience:

• Strong analytical and problem solving skills to help guide the team in complex situations
• Hands-on experience on BigFix Endpoint lifecycle Management or equivalent to any Endpoint management solutions (BigFix, SCCM, In-tune)
• Overall experience administration, configuration and design IBM MaaS360 or equivalent to Mobile Device Management solution (Android and IOS devices)
• Ability to handle different OS platforms (Windows, Linux, MacOS)
• Technical experience with networking, servers, and Active Directory
• Strong team oriented focus for building highly effective teams.
• Lead build infrastructure projects for on-premise or cloud environments
• Experience on automation tools and Scripts (Batch scripting, PowerShell etc.)
• Experience working in Active directory, Azure AD, GPO
• Knowledge or familiar with security compliance (CIS, PCI or ISO 27001)
• Experience in automation tools/platforms for packaging and deploying software, security patches.

Work Environment:

• The position requires ability and willingness to travel domestically and internationally.

Applicant Types Accepted: Local Applicants Only