Job Description

Job: Human Resources
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 28/Jun/2022, 4:30:00 AM
Unposting Date: 29/Jul/2022, 4:29:00 AM

The Role Responsibilities To support HR Specialist Delivery (HRSD) in country as per defined operating model, including but not limited to payroll, benefit, insurance, offboarding, internal transfer, visa application, vendor management/governance and other HR operations related processes. Main responsibilities

• Manage all HRSD activities including governance over internal and external vendors to ensure compliance to local law and regulations
• Collaborate with internal stakeholders to improve employees’ experience at workplace, including lead, design, test and implement employee engagement campaigns, launch wellness programs and organise annual Loyalty Award
• Guide offshore HR shared service centre (GPS) to deliver and streamline processes end-to-end. Collaborate effectively with them to identify inefficiencies and process gaps for improvement.
• Analyse and monitor coverage and cost effectiveness of benefits program
• Work with HR Ops Finance to process payments to employees and other external service
• Manage and ensure block leave compliance
• Manage HR projects and support technological enhancements as per group standards and local requirements
• Build a positive people experience for all employees, by leveraging on HR systems such as ServiceNow and Successfactors.
• Support technological enhancements as per group standards and BAU requirements
• Work with PRB (Performance Rewards Benefits) teams to ensure the roll out of local benefits are in line with global design principles.

Vendor Management

• Manage vendors including contract and plan negotiations, RFP and vendor selection, monitoring of KPIs & SLAs and other vendor governance processes such as periodic risk review.
• Identify and resolve issues with vendors, HR change management/project/IT, and Group HR teams as they arise
• Establish and review operations / control procedures and drive process efficiency.
• Conduct data validation, data analysis and reporting on claims
• Partner with internal and external vendors to ensure employees are well supported

Risk Management and Governance

• Ensure Operational Risk (OR) requirements are met
• Participate in governance forums/ periodic meetings and ensure all actions agreed are completed in a timely manner
• Deliver, escalate, and mitigate any outsourcing risk and exposure.
• Perform controlled sample testing.

Audit, and Regulatory Reporting

• Assist with internal/external audit requests and MAS requests for information including surveys and headcount reports in a timely manner
• Support all regulatory, compliance and audit related activities for HR

Training and Communication

• Maintain employee handbooks, Knowledge Management articles and other documents on the Bridge/myHR portal to allow employees to access relevant HR policies and procedures
• Work with Corporate Affairs team to communicate benefits/wellness programs and HR policies to employees
• Prepare and present materials for employee communication sessions/townhalls
• Deliver trainings and share guidance notes to internal SG HR community including GPS and Resourcing teams to ensure they are kept up to date on HR policies and processes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• A professional or relevant post-graduate management qualification
• 5+ years of HR Operations/benefits experience including vendor management experience
• Ability to work independently; identifying and prioritising key issues then managing them through to a conclusion
• Versatile enough to balance tactical and strategic responsibilities in dynamic and changing environment
• Strong communication (verbal and written) skills with ability to clearly articulate policies and processes to stakeholders, employees, and offshore shared service centre
• Excellent customer service and keen attention to detail
• Proficient with the local Employment Act, IRAS and CPFB requirements
• Technical knowledge of insurance and captive arrangements is an advantage but not essential

Role Specific Technical Competencies

• Local Employment Act
• Singapore income tax requirements
• Singapore CPF requirements

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers