Job Description

This role will report directly to Regional Head of Implementation Intercontinental Supply Chain Solutions (ISC) and shall interface actively with key account management, business solutions, country teams and other project stakeholders

• Coordination, implementation, monitoring, and as appropriate long-term program management of Order Management Services (OMS), Freight Management Services (FMS) and other supply chain solutions customer programs.
• Work closely with Global/Regional Ocean Freight management to support continued development of ISC products and services.

Implementation

• Client Implementations: Lead regional ISC implementations across all geographies and functions. Ensure efficient execution of client onboarding program utilizing identified best practices, tools, and methodologies.

• Responsibilities include pre-and post-sales involvement with the Sales organization; establish metrics for identifying trends; report analytics and formulate solutions to improve overall management of supply chain for ISC clients. Act as a gate keeper to ensure the service deployment is in scope and supported by the commercial model/assumption

Improvement

• Product Improvement: Work closely with the Ocean Freight, Sales, and Business Development teams on improvements to ISC products and services

• Coordinate with ISC Global Network: Liaise with ISC colleagues in other regions on new client implementation and existing accounts. Review and monitor all ISC processes to ensure ongoing compliance with client's Standard Operation Procedure (SOP) guidelines

• Continuous Improvement: Ensure continuous improvement in customer service through clearly communicating customer expectations and managing the implementation of necessary operational and customer service practices. Encourage open dialogue with all operational employees, sales and management to achieve best practice performance and ensure alignment of objectives, strategies, and tactics to meet those objectives.

• Support Digitalization and Automation project and implementation management

Training

• Training: Involved in training of origin and destination operations employees dealing with ISC. Act as the lead trainer as needed and provide primary and/or secondary support with Order Management System and other IT systems

Requirements

Requirements

To be successful in the above role, the incumbent should possess/ display the following key skills/ attributes

• Bachelor's Degree with minimum 8 years job experience in ocean freight incl. operational procedures in ocean freight
• Management experience in implementation, supply chain solution design and business development support
• Relevant skills and experience in IT / solutions (order management and freight management experiences are critical)
• Proficiency in MS Visio, MS PowerPoint, MS Project, MS PowerBI (or other business intelligence tools)
• Experience and skills in dealing with internal and external parties across different functions
• Fluent in English
• Project management and change management skills; PMP or Prince2 certified is a plus
• Analytical skills and structured approach, detail-oriented mentality and data-driven
• Proactive, result oriented and customer focused
• Team spirit and excellent communication & networking skills
• Occasional travel both short and long-haul trips if needed

Our offer

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Contact

DB Schenker Singapore is acting as an Employment Agency in relation to this vacancy.

Job Details

Job Details

Position

Manager - Implementation, Intercontinental Supply Chain Solutions, APAC ID

140584 Company

Schenker (Asia Pacific) PTE LTD City

Singapore Created

Nov 18, 2022

Job Details Position

Manager - Implementation, Intercontinental Supply Chain Solutions, APAC ID

140584 Company

Schenker (Asia Pacific) PTE LTD City

Singapore Created

Nov 18, 2022

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