Job Description

JOB SCOPE

• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect service trolleys and amenities trolleys; check for cleanliness, neatness of the environment ensuring compliance with standards of cleanliness and order.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company\'s diversity commitment; compliance with company policies and legal requirements.
• Responsible for coordinating training of all staff as needed.
• Coordinates inventories and orders food and beverage products, supplies and equipment as needed.
• Holds daily pre-shift meetings and departmental meetings as needed.
• Participate in the recruitment of team members with the collaboration of HR and ensure that the appropriate number of team members are recruited in accordance to the Department\'s manning guideline.
• Familiarize with all existing Marina Bay Sands business processes to understand the operating environment and; thereby, establish all required business processes that are customer-centric and appropriate for Marina Bay Sands environment.
• Work with Training Department in establishing the appropriate training programs and ensure they are executed in a timely manner.
• Define all the required Key Performance Indicators critical to the operation and ensure that a mechanism is established to track, monitor and review.
• Instill in the minds of all potential candidates that Marina Bay Sands is the employer of choice.
• Review menus, analyze recipes, and determine food, labor, overhead costs.
• Devise training programs which will enable the department to attain quality goals.
• Compile 12 months Calendar of Events & Promotions in conjunction with Seasons, Holidays and special occasions such as valentines, Mother\'s Day, Secretaries Week, etc.
• Supervise, mentor, train, schedule and evaluate all Team Members.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction.
• Manage assigned operational functions within the department consistent with the strategic plan and vision for the departments and the F&B division.
• Maintain team member files.
• Responsible for maintaining and coordinating reviews, discipline and other records.
• Approve the schedule for all Team Members in line with service requirements.
• Coordinate inventories and purchasing of food and beverage products, supplies and equipment as needed.
• Organize special events as needed within the department operation.
• Responsible for following up on team member surveys to insure positive results.
• Gather and distribute all forecast information in order to properly staff team members.
• Develop and practice all aspects of Service Culture Standards. Ensure team members are held accountable to exercising Standards on a daily basis.
• Work with Team Members to formulate new promotional ideas that would have a positive impact on the Team Members Experience.
• Formulate and implement an ongoing up selling program for all Team Members with bench marks and individual performance targets to stimulate completion between Team Members.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure all procedures are in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Assume a \xe2\x80\x9chands-on\xe2\x80\x9d role when the situation calls for it, and make one self-available and visible during operations.
• Work closely and monitor daily room amenities orders and ensure the delivery meets standard.

JOB REQURIEMENT

• Minimum 3 years\' experience in a large scale Restaurant Operation, In Room Dining as a Department Head. Preferably a hotel restaurant, In Room Dining, Bar The candidate should possess a comprehensive set of F&B service and operations skills and a focus.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.
• Excellent Knowledge of Spirits, Beers, Wines and Cocktail Bar Preparations
• Good knowledge on basic accounting and calculation of food and beverage costs.
• Energetic and results oriented.
• Able to instill confidence and excitement in Team Members.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 26 Jun 2023 Singapore Standard Time
Applications close:

Marina Bay Sands