Job Description

Job PurposeThe Industrial Relations / Employee Engagement Manager will support the Senior Manager, Industrial Relations in overseeing the management of employee relations and engagement strategies within the Rail Business unit in SMRT. This role involves fostering a positive work environment, addressing employee concerns, managing labor relations, and implementing programs to enhance employee satisfaction and productivity. The ideal candidate will have a strong background in HR, excellent communication skills, and a proven ability to handle complex employee relations issues.ResponsibilitiesLabour Management Relations:

• Manage relationships with labour unions, including negotiating collective bargaining agreements and addressing contract violations.
• Ensure compliance with Employment Act and regulations, and keep abreast of changes in labour legislation.
• Handle disputes and grievances with unions and support management in labour negotiations.

Employee Relations:

• Serve as the primary point of contact for employees regarding workplace concerns and grievances.
• Conduct investigations into employee complaints, mediate conflicts, and recommend solutions.
• Develop and implement policies and procedures to address and resolve employee issues effectively.

Employee Engagement:

• Develop and implement strategies to improve employee engagement, morale, and retention.
• Conduct surveys and assessments to gauge employee satisfaction and identify areas for improvement.
• Design and execute employee recognition programs and initiatives to foster a positive workplace culture.

Collaboration:

• Partner with HR colleagues to align employee engagement initiatives with overall HR strategies.
• Work with department heads and managers to address employee issues and support business objectives.

Policy Development and Compliance:

• Create and update employee handbooks, policies, and procedures to ensure compliance with legal requirements and best practices.
• Monitor and ensure adherence to organizational policies and labor laws

Qualifications & Work Experience

• Bachelor\'s degree in Human Resources, Business Administration, Industrial Relations, or a related field. Master\'s degree or professional HR certification (e.g., IHRP-CP) preferred.
• Minimum of 5 to 6 years of experience in employee relations, labour relations, or a related HR role.
• In-depth knowledge of labor laws, employment regulations, and best practices in employee engagement.
• Strong interpersonal, communication, and negotiation skills.
• Proven ability to handle sensitive and confidential information with discretion.
• Experience with HRIS systems and employee engagement tools.

Skills

• Conflict resolution and mediation
• Strategic thinking and problem-solving
• Effective communication and presentation
• Analytical and reporting skills
• Team collaboration and leadership

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation