Job Description

What the role is:The job holder is responsible for operationalizing levy criteria, guidelines and regulatory processes to achieve policy and service objectives.What you will be working on:

• To plan and implement workflows and processes, with the use of relevant data and technology, to support the administration of levy-related policies and support schemes to meet policy objectives, e.g. do requirements gathering, system testing Conduct in-depth data analysis to review and recommend enhancements to policies, operational processes and customer communications for improved efficiency and service delivery Identify process gaps through data analysis, propose system enhancements to streamline operations and improve overall efficiency and work with stakeholders and vendors to implement system enhancements Assess levy-related appeals effectively, including drafting submissions to management, and provide expert advisory on levy matters Manage complex/difficult cases escalated by frontline officers and guide junior officers on the appropriate handling of enquiries/requests Perform ad-hoc duties as assigned, such as managing dashboards and supervising junior officers on the payment reconciliation for unreconciled payments Design, maintain, and optimise dashboards for performance monitoring and decision-making

What we are looking for:

• Strong analytical skills with the ability to collect, organize and analyse large datasets to inform decision-making and identify process improvements Good problem-solving skills with a data-driven approach to tackling complex issues and identifying system enhancement opportunities Keen eye for process optimisation and ability to translate data insights into actionable system or process enhancements Strong communication skills to present data findings and process improvement recommendations clearly to both technical and non-technical stakeholders Proficiency or experience in data extraction (SQL or Python) and visualisation tools (Tableau, PowerBI) is preferred Ability to work independently and proactively, with a customer-focused mindset Be meticulous and resourceful; and able to handle multiple portfolios such as performing ops work, policy or process reviews, and project management Candidates with no prior working experience are welcome to apply *PWDs are welcome to apply

About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore's workforce and workplace practices have to remain adaptable. MOM's policies help enhance the workforce's profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Ministry of Manpower