Job Description

What the role is:Description of Group: Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore? Join the Rehabilitation and Protection Group (RPG)! RPG undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children and families. Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. Description of Division/Branch: The Gambling Safeguards Division administers gambling social safeguards and funds preventive and rehabilitative programmes for problem gamblers and their families. We are also Secretariat to the National Council on Problem Gambling (NCPG).What you will be working on:Brief description of Job Scope: You will be part of a team that administers the NCPG social safeguards to protect the vulnerable from problem gambling. Your role will entail handling casework to help families and individuals who are at-risk to the harm of gambling. You will be responsible for interviewing and assessing the level of risk of individuals who gamble to facilitate decisions by a Committee of Assessors. You will also work closely with internal and external stakeholders to ensure that the IT system supporting case management is in keeping with needs and will work with IT vendor to enhance the system. To be successful in these roles, you must be empathetic, a good communicator, inquisitive, analytical, and persuasive. Responsibilities: \xe2\x80\xa2 Explaining the social safeguards to individuals and their families \xe2\x80\xa2 Assessing cases, preparing reports, and presenting the case reports \xe2\x80\xa2 Guiding public users on the use of the IT system to perform submission of applications and documents \xe2\x80\xa2 Making referrals to other agencies \xe2\x80\xa2 Motivating individuals to participate in rehabilitation programmes \xe2\x80\xa2 Reviewing processes and working with vendors to enhance IT system to support operations \xe2\x80\xa2 Maintain oversight of IT vendor to ensure prompt recovery from any IT system outage \xe2\x80\xa2 Analyzing operational data for reporting and to facilitate the making of strategic and operational decisionsWhat we are looking for:Competencies require Functional/Technical Competencies \xe2\x80\xa2 Tertiary qualification preferably in Social Work, Psychology, Sociology or Statistics \xe2\x80\xa2 Experience in analyzing trends and creating dashboards and statistical reports \xe2\x80\xa2 Experience in case work and managing IT system as a business user will be an advantage Generic Competencies \xe2\x80\xa2 Be result oriented, meticulous and analytical \xe2\x80\xa2 Self-motivated and able to work independently \xe2\x80\xa2 Ability to manage multiple projects in a dynamic and fast-paced environment \xe2\x80\xa2 Possess good interpersonal, written and communication skills \xe2\x80\xa2 Have a good knowledge of office applications such as Microsoft Word, Excel and PowerPoint \xe2\x80\xa2 Basic knowledge in dashboard creation application such as Power BIAbout Ministry Of Social And Family Development:\xe2\x80\x9cWe are Professionals with Passion for People\xe2\x80\x9d The Ministry of Social and Family Development (MSF) develops the \xe2\x80\x9cheartware\xe2\x80\x9d for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Ministry of Social and Family Development