Job Description

The Opportunity Unity's Partner Relations team is looking for a proactive, people-centric manager to be responsible for the success of our most valued partners while equipping the Partner Relations The Opportunity Unity's Partner Relations team is looking for a proactive, people-centric manager to be responsible for the success of our most valued partners while equipping the Partner Relations team with the knowledge they need to guide the success of Unity's largest customers. Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they're going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you'll never be bored at Unity. As a Manager, Partner Relations, you're the fuel that keeps the whole operation ticking! You'll need a deep understanding of Unity's customer's development pathways, help to surface and solve people issues and feed data back directly to our Senior Leadership. Lead customer issues with a calm, diplomatic focus! Strive for constant improvement both with our customers and within Unity. Set the bar high, ensuring we are always focused, on point, and delivering a customer experience that is world-class. You will enable an encouraging, inclusive culture and proactively seeks to build out a team with a diverse range of skills and experiences. What you'll be doing Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team Supervise customer satisfaction and ensure the resolution of emerging issues in real-time Build and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity's customer care culture Proactively maintain excellent relations between the team and other departments within Unity What we're looking for Proven track record of leading high-performance teams & managing large groups of external partners Proficient English-speaker with outstanding social & communication skills, and a highly-proactive personality Able to travel both domestically and internationally You might also have Knowledge of SaaS Customer Success lifecycles and actions Previous employment in the games industry, including games services or other intersecting industries Experience as a Technical Project Manager/Producer/Technical Account Manager in software production Programming experience in both compiled and interpreted languages Proficiency in additional spoken languages - Russian, French, Spanish, German, Swedish, Finnish