Job Description

The Manager, Sales Performance Management - Asia Pacific (APAC), is responsible for the successful and compliant day-to-day execution and operation of Hilton\xe2\x80\x99s Sales Incentive Plan (SIP) and supporting other SPM programs and initiatives in a team environment. This position will lead and execute goal setting and pay-out processes and use reports and analytics to provide recommendations to sales leadership on how to optimize the program and foster an environment of continual improvement.

Integral to the success of this role will be the ability to collaborate on a dynamic set of evolving programs and initiatives aimed at maximizing sales performance whilst constantly reinforcing the outstanding level of customer service provided to sales professionals and program partners, a combination of analytical insight, strong business acumen and an ability to partner and influence sales leaders and leaders in cross functional corporate roles.

What will I be doing?

As the Manager, Sales Performance Management - APAC, you will be responsible for effective execution of SIP and be comfortable working in a fast-paced environment with the ability to work independently to problem solve and drive compliance. Your role responsibilities will include performing the following tasks to the highest standards:

• Work closely with sales leadership in goal setting process to define optimal performance measurements and goals to ensure relevance with business and sales organization objectives.
• Lead and execute SIP pay-out processes ensuring accurate and timely pay-outs.
• Design and provide internal sales intelligence to support and measure the effectiveness of the incentive program.
• Recommend and implement sales incentive frameworks to motivate sales and drive the right behaviors, support strategic plan, strengthen seller retention, maximize seller motivation and minimize distraction.
• Lead, support and manage change management processes to build organizational understanding and buy-in for SPM programs and plans.
• Create and establish SIP documentation and Standard Operating Procedures (SOP).
• Support onboarding of hotels and sales teams\xe2\x80\x99 SIP inquiries.
• Create and deliver effective training programs to foster the understanding of SIP programs and SIP Tool.
• Participate in requirements gathering, testing, set-up, and training for Incentive Compensation Management system (SIP Tool), as it pertains to goal setting and pay-outs, and ensure system compliance.
• Foster an organization of continual process improvement with a focus on enhancing, automating and optimizing the current program.
• Pro-actively analyze information to help navigate the business.
• Drive consensus decisions into scalable operating procedures.

What are we looking for?

A Manager, Sales Performance Management - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Collaborative team player who can work under pressure and thrive in a fast-paced, diverse environment.
• Organized and meets timelines with attention to detail and process as well as possess planning skills.
• Strong interpersonal and communication skills.
• Capable of identifying, prioritizing, and articulating highest-impact initiatives and processes.
• Solve problems through analytical skills optimally and creatively while maintaining a high level of flexibility, professionalism and integrity.
• Ability to simultaneously lead multiple projects, prioritization and manage time efficiently, adapting to seasonal needs and time zones of a global Sales Performance team.
• Ability to define their working pace and balance to deliver on expectations.
• Demonstrate the highest standard of ethical behavior and absolute discretion with sensitive information.
• Strong skills in Microsoft Excel (e.g. VLOOKUP, PivotTable), Word, PowerPoint and Teams.
• Participation in global conference call (evening or early morning).

To fulfill this role successfully, you should demonstrate the following capabilities and distinctions:

• Minimum 2 years operating in a matrix and fast-paced environment.
• Experience in hospitality (hotel operations / sales) or Sales Performance Management.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton