Job Description

Manager, People Operations - Pacific



About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow\'s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About The Opportunity

The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Our team provides consistent service and support across people process, operations, and program management. Our global team is both a strategic partner and hands-on team focused on gathering business requirements, optimize, and implement people processes as we launch or enhance some of the most complex operations around the world.

What you\'ll do (Responsibilities):

Work cross functionally and with CoEs on enhancements, projects and opportunities

Perform data analysis to ensure the system is properly recording specific accruals and metrics, such as employee hours as compared to pay stubs

Able to effectively monitor and govern compliance standards for the respective country or region

Assist with day-to-day operations of the People team, supporting People Partners (HRBPs) with personnel transactions, coordination, and administration

Govern the completion of onboarding tasks, including accurate submission of personal information, contact information and policy acknowledgments post-Day 1

Verify employee information in HRIS, support all end-to-end onboarding and data changes on behalf of employees

Perform human resources related functions, process new employee information, employee changes-in-status, payroll inquiries and escalated scenarios for resolution

Support employee separation business processes for voluntary and involuntary terminations including separation agreement preparation and communication

Organizational data accuracy and management of all organizational hierarchy details, supervisory org management

Understanding of metrics and reportings, use of dashboards and reporting tools for all systems

Support of Franchise Operations activities associated with offboarding and other People team related tasks for seamless transition

Case Management: manage cases for dedicated people operations tickets (People Helpdesk) and direct to the appropriate teams with guidance

Audit and maintenance of employee personnel files for auditing (Workday, Salesforce), including Offer Letter/Employment Agreements, Performance Management summaries, and any other pertinent information

Comfortable working alongside other functions to develop and enhance processes

Demonstrates an understanding of the end-to-end Benefits landscape in each country in region

Ability to apply Benefits knowledge to serve the employee population in region

Familiarity with labor legislation, practices and compliance requirements across countries in region

Ability to accurately apply and comply with labor laws and regulations in region (i.e. disability hire rates, gender ratio reporting, age distribution)

Additional Responsibilities:

Local language support for document translation

HR Policy Q&A

General Business Reporting (e.g., New Hires)

Regular employee data audits

Document Management / Retrieval

Compliance and Legal Inquiry

About You

We\'d love to hear from you if you meet the qualifications below:

Bachelor\'s degree in Business Administration, Human Resources, or a related field is required.

5+ years of general HR operations experience or HR generalist experience.

People systems experience, including reporting capabilities

Solid Excel skills that show proficiency in pivot tables, v-lookups and charts.

Proactive and able to organize and prioritize with limited guidance; work independently or within teams, and meet deadlines

Exceptional attention to detail and solid time management

A welcoming and helpful attitude with high level of creativity, flexibility and openness to change

Ability to work cross functionally in a multi-site global business

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law

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