Job Description

We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group. You will be driving the development of our consumer mobile applicat We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group. You will be driving the development of our consumer mobile application and related products that will transform our business and bring customer experience to greater heights. You should possess a deep knowledge surrounding customer segments and behaviors in the aviation and mobile app context drive decision-making across multiple stakeholders towards a user-centric outcome. In doing so, you are expected to leverage design, and technology to inform and direct policy decisions to improve overall user experience of the app. As part of the product management team, you will own the product strategy for specific products and features on the Changi app. Based on inputs from business stakeholders, market research and most importantly our app users, you will be charting and prioritizing the product roadmap. Responsibilities: Assist the product management leads to define product strategies and chart out roadmap for features on the Changi app that aligns with the enterprise direction, Drive product growth in the area of shop & dine and e-Commerce related functions Work with internal stakeholders to understand the customer journeys and from there, ideate, develop, launch and iterate product features while balancing user needs and business requirements Frame and prioritise problem statements to maximise value delivery Formulate high-level solutioning with the UI/UX designers and tech developers for stakeholder buy-in Develop key metrics to measure the success of the products and determine next steps and work with the tech team to ensure the necessary analytics capabilities are implemented Collaborate with the developers, designers, and relevant business units to deliver products and subsequent iterations in a timely fashion Steward agile development processes and release management of products Champion value-driven development by planning and conducting post-mortem analysis, user testing, and experimentation, to validate feature fit Assist the product owner in charting the long-term growth strategy of the app and ecosystem, including coming up with the business case and working with the analytics team to track the relevant metrics Work with the product owners to establish the ecosystem partnership framework, starting with the Changi App Requirements: At least 5 years of experience in a relevant or similar position Strong organisation and stakeholder management skills Demonstrate strong ability to translate data to actionable insights Ability to solve problems creatively and effectively Results and customer oriented A good team player that is resourceful and able to work independently Ability to multi-task and thrive in a dynamic and fast paced environment Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges Excellent written and verbal communication skills. Degree in Business / Data Analytics / Economics / Information Technology / Information Systems / Computer Science or a related field preferred