Job Description

COMPANY DESCRIPTION
National Gallery Singapore is a leading visual arts institution which oversees the world\xe2\x80\x99s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore\xe2\x80\x99s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Mus\xc3\xa9e d\'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene. In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper\xe2\x80\x99s annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for \xe2\x80\x9cBest Theme Attraction\xe2\x80\x9d at TTG Travel Awards 2017, \xe2\x80\x9cBest Attraction Experience\xe2\x80\x9d, \xe2\x80\x9cBreakthrough Contribution to Tourism\xe2\x80\x9d and \xe2\x80\x9cBest Customer Service (Attractions)\xe2\x80\x9d at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore\xe2\x80\x99s tourism landscape. We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery\'s vision. OUR PEOPLE At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.
DESIGNATION : Manager (Innovation & Technology)

RESPONSIBILITIES
Reporting to the Deputy Director (Innovation & Technology), the incumbent is responsible for the planning, implementation, and management of various digital, platform services and innovation projects for the Gallery. The Manager shall lead the project team to ensure successful delivery and operationality of the various Digital, Platform Services and Innovation projects for the Gallery, and include the Singapore Visual Arts Cluster (SVAC) sister organizations where relevant (eg. Shared systems), covering the Singapore Art Museum (SAM) and the Singapore Tyler Print Institute (STPI). In the role of a Project Manager with expertise in Business Process and Change Management, your responsibilities will encompass guiding cross-functional teams, identifying opportunities for enhancement, and executing impactful solutions to elevate overall operational efficiency and effectiveness.
RESPONSIBILITIES

• Lead and manage project lifecycle, identify business requirements, lead the project planning, develop business case, manage project delivery, conduct user acceptance testing and monitor post implementation benefits in close consultation with various stakeholders.

• Collaborate with other departments within the Gallery to ensure that technology-based projects and programs are integrated into the overall visitor and employee experience.

• Manage all activities relating to procurement of IT products and services to ensure vendor services are delivered on time, within budget and meeting customer requirements.

• Manage IT projects to ensure adherence to corporate governance and security requirements.

• Create and maintain standard operating process (SOP), technical, project or other related documentations to support development, project, and contract management.

• Oversee the day-to-day operational support and escalate any issues to the vendors for the digital and platform services.

• Engage potential solution vendors to test products, develop tender specifications, obtain budgetary estimates and to manage the process in the selection of competitive solutions.

• Provide consultation and education of technology solutions to fulfil needs across divisions.

• Conduct root cause analysis in problematic processes, investigate pain points with users (staff/visitors) and propose appropriate solutions.

• Map out and evaluate existing business processes and drive process improvements with the relevant digital teams.

• Design and recommend optimized processes to streamline operations, increase productivity, and drive cost savings.

• Implement process improvement initiatives, fostering a culture of continuous improvement across the organization.

• Identify mature processes and work closely with RPA and workflow management vendor / staff to implement process automation.

• Stay abreast of emerging technologies and industry trends, and make recommendations for their application within the Gallery context.

• Diploma/Degree in Computer Science/ Computer Engineering/ Information Technology or equivalent.

• Minimum 4 years of relevant working experience.

• Good knowledge of project management methodology. Project Management Professional (PMP), Certified IT Project Manager (CITPM) or relevant technical skills/certification, or relevant working experience in digital implementation will be an advantage.

• Familiarity with change management principles and experience implementing improvement change initiatives.

• Able to work effectively with multiple internal and external stakeholders of the Gallery to ensure smooth project delivery and facilitate smooth organizational adoption.

• Ability to effectively handle and manage multiple projects, working with teams as well as independently.

• Excellent communication and interpersonal skills, with the ability to lead and motivate a team of resources.

• Knowledge of current and emerging technologies and trends in the museum and cultural sector.