Job Description

What the role is:The individual will be part of a sector development team that builds organisational capabilities of Social Service Agencies (SSAs). OD takes a three-pronged approach to building capabilities of the sector: through (1) diagnostics in 7 domains of organisational health; (2) programmes designed to strengthen organisational health of SSAs towards becoming better employers and service-providers, and (3) platforms of networking and sharing of expertise and best practices in organisational health and digitalisation.
This job holder will drive and work on projects, from design and conceptualisation through project implementation including fund management and reporting. The role serves to increase awareness of the importance of organisational health in the sector and facilitate support and guidance to SSAs in achieving it. This is done through understanding key enablers and barriers specific to the sector and developing frameworks and structures to address them. It involves significant Account Management work with SSA leadership and staff to drive buy-in and smooth effective implementation of transformation projects, in addition to liaison with multiple stakeholders across government bodies and vendors such as consultants and researchers. It also involves organising and curation of engagement platforms that support capability building of the sector.
The Senior Manager position also champions and drives the overall strategy and objectives of the team to build capabilities of SSAs. The role will continually identify and avail opportunities to connect dots across Groups and functions in NCSS that bolster the capacity- and capability-building efforts of the unit.What you will be working on:1. Develop and manage project processes
- Prepare proposals to develop or enhance existing projects, preparing details such as scope, funding and Key Performance Indicators (KPIs) and seek approval from relevant stakeholders
- Manage project schedule, budget and required communications and documentation for project success.
- Stake out the objectives of projects, and work across parties as required to achieve them.
- Incorporate elements of Change Management to varying suitable extents in programmes and interventions.2. Develop and manage project outputs and outcomes
- Clarify, review and present interim deliverables and results of initiatives.
- Distil key progress and findings for internal and external sharing and produce the required communication (emails, presentations, data visualisations, etc.) across stakeholder groups.
- Carry out continual evaluation and improvement of programmes and interventions3. Implement related funding parameters for the social service industry, and other areas of support in sector programme management.4. Manage key stakeholders on a day-to-day basis, building and maintaining a sound understanding of their interests and motivations, to work towards common goals for NCSS and the sector5. Draw and incorporate insights from gathering and analysis of data to strengthen understanding of capability development needs of the sector.6. Develop and communicate strategic plans pertaining to the portfolio.7. Drive engagement platforms of different modalities to support capability building of the sector, through event management and content curation.What we are looking for:The successful applicant is an independent, driven and collaborative individual with a keen interest in, the prospects of organisational health and transformation in the social service sector. He/she has the keenness and ability to manage the complexity of issues unique to a sector with multiple sets of diverse stakeholders. He/she recognizes and leverages the value of data in programme development. He/she believes in relationship building with key stakeholders, and is driven towards collaboration both within NCSS, and externally.
Skills & Competencies:
1. Knowledge and/or experience in Organisation Development, organisational transformation, strategy, Change Management and related frameworks e.g. Business Excellence.
2. Project Management skills, including Budget Management, Stakeholder Management and the ability to manage multiple timelines;
3. Communication skills - written, verbal, visual and virtual;
4. Basic Event Management
5. Basic Data Management and Use e.g. able to perform simple queries in a database environment, ability to use Tableau and/or similar software is ideal;
6. Ability to remain agile, carrying out continual problem-solving to respond to evolving conditions and circumstances;Experience:Min 3-5 years of relevant experience in sector planning, policy development and/or OD-related or consulting experience
Candidates with at least 7 years of experience may be considered for Senior Manager PositionAbout National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service