Job Description

MAIN RESPONSIBILITIES


#

MEMBER EXPERIENCE & COMMUNITY BUILDING

Serve as the

first point of contact

for members, ensuring a welcoming and personalized experience. Build genuine relationships with members, proactively learning their preferences and interests. Support engagement initiatives by executing outreach strategies (WhatsApp, email, direct invitations). Assist in curating and co-hosting membership events, cultural experiences, and Circles. Gather member feedback and relay insights to optimize the member experience.


#

SERVICE & OPERATIONAL EXCELLENCE

Manage

reservations, check-ins, and seating arrangements

with a service-oriented approach. Ensure smooth front desk operations while maintaining an engaging and responsive atmosphere. Collaborate with the

F&B, Events, and Marketing teams

to ensure seamless member experiences. * Ensure all

CRM data is updated

in real time, tracking member interactions and engagement metrics.