Job Description

The Membership Manager implements the member strategies and plans, manages resources and sets workflow priorities. He/She engages with members regularly to understand their needs, provides feedback to relevant government agencies and acts as a medium to disseminate information on government policies. He/she organises membership activities and events, including the management of sponsorships and partnerships. He/she also contributes to the development of member strategies and monitors effectiveness of membership development plans.

1. Organise and manage membership events 

• Develop event proposals to management and meet objectives in all stages of activity planning, design and production within time limits and budgets
• Manage the event sponsors, partners, vendors and stakeholders to ensure smooth on-site operations during events 
• Negotiate with vendors and suppliers to secure service contracts and communicate event deliverables and timelines 
• Manage contractual and performance issues with existing vendors and suppliers 
• Maintain close relationships with event sponsors, partners, vendors and suppliers for future collaborations 
• Work with Marketing & Communications to develop event marketing campaigns and communication plans that are feasible and effective in delivering key messages 
• Review performance metrics and post-event feedback from all stakeholders to determine areas of improvement for future events
  

• Engage relevant ministries and government agencies to understand the government policies and plans for sharing with the members
• Disseminate and educate members on government policies and plans to achieve alignment from both parties
• Maintain effective working relationships with ministries, government agencies and members and serve as a liaison between the government agencies and members
• Monitor the effectiveness of member communications channels and identify areas for change or improvement
  

• Identifying opportunities to develop or modify products and/or services to deliver value add to members
• Monitor the effectiveness of all marketing campaigns and promotional materials and identify areas for change or improvement
  

• Oversee maintenance of the membership database to ensure strict confidentiality with members information and securely stored in compliance with the Personal Data Protection Act (PDPA)
• Initiate and conduct regular induction programme for members to facilitate their understanding of the organisation’s objectives and the products and/or services it provides
  

• Participate in annual budget forecast, monitor specific budgets and expenditure throughout the year
• Develop events budgets in accordance with departmental work plan
• Work with Finance to reconcile events expenditure with events budgets
• Evaluate potential opportunities with funding providers and partners to ensure alignment with the organisation’s strategies and policies