Job Description

We think families should be able to spend quality time together in beautiful spaces. Spaces where you can grow, laugh, share, learn, relax, create, kick back and just be. Oh, also eat and drink, we are all about the good food and cocktails here too. We exist to bring together families, loved ones, friends, young and old, tall and small - everyone. A place you want to be in but more importantly - with the people you want to b_with.

Our Club Member Hosts are the Superheroes of our Clubs; They\'ll offer a tissue for a runny nose before it\'s needed, they\'ll be able to recommend & book big and little humans in to all our exciting club activities, they\'ll offer to entertain a little member before they realise they need entertaining. They\'ll be a jack of all trades and thrive on a variety of different work.

Our Member Hosts responsibilities include but not limited to\xe2\x80\xa6..

\xc2\xb7 You\'ll be the \'face of\' the Club; upholding the clubs ethos, values and standards

\xc2\xb7 Engaging with our biggest and littlest guests

\xc2\xb7 Providing a warm welcome to our members and running the reception desk & club floors (indoor & outdoor) like a well-oiled machine

\xc2\xb7 Managing & servicing the members club floor - soft play, tuck shop and members lounge ensuring members are being provided the best experience at all times.

\xc2\xb7 Keeping the whole club looking like a premium environment. Tidying & Cleaning included.

\xc2\xb7 Responsible for the general upkeep of the club floors and facilities - including hygiene and identifying repairs that need doing

\xc2\xb7 Manage member bookings for classes, camps, drop off & members social events calendar - able to offer advice about class content to Members

\xc2\xb7 Take member table reservations for AT feast. Trained on necessary applications to do this.

\xc2\xb7 Support the management team to provide information and follow up to potential sales leads including membership and parties

\xc2\xb7 Responsible for member satisfaction, responding to member questions and escalating complaints appropriately

\xc2\xb7 Working with our Snr Events Exec, as well as Ops team to help co-ordinate our members & guests on the day of events/parties/ activities, doing tours, jumping in to help where needed and making sure our members are having the best time ever!

Membership & Admin responsibilities

\xc2\xb7 Be the direct communications channel between members/ potential members and the club. This involves being the recognisable face on ground, as well as managing queries from guests and potential members regarding the club face-to-face

\xc2\xb7 Trained on all Membership databases

\xc2\xb7 The main point of contact for all finance matters for membership - liaising with Finance on all finance related matters pertaining to membership, classes, camps and events

\xc2\xb7 Daily checking of and ensuring integrity of all invoices created and posting them

\xc2\xb7 Ensuring the security access cards for members and staff are programmed and to order them when depleting

\xc2\xb7 Send Membership Terms and Conditions and Membership Agreement to newly signed members within 7 days of signing up

\xc2\xb7 Contribute to monthly membership sales & member retention targets

\xc2\xb7 Conduct tours of the space where necessary.

We are looking for \xe2\x80\xa6\xe2\x80\xa6.

Super fun all-rounders to join our team, we are a unique proposition in that we are a restaurant, cooking school, drop off and family members club, we span 2 floors and need people to help out across departments.

You must be adaptable, hardworking and happy to work in a fast paced environment. No two days are the same, one day you could be on the floor in the members club lounge, soft play & tuck shop, the next helping to set up a membership social event & welcome guests, manning reception or attending to member questions and queries. We are a start-up and have a super ambitious offering so a great team is how we achieve this. We need people who are ambitious, who want to make a real difference and who know how to have a whole lot of fun at the same time.

You must love people- especially of the little kind . We want someone who truly knows what it is to nurture parents and families in creating the best customer experience possible. We are an outlet for creativity, always looking for the next bright idea and people with a spark to make great things happen!

Is this you \xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6\xe2\x80\xa6

\xc2\xb7 Super fun - shiny, happy and full of energy.

\xc2\xb7 Have excellent communication skills, both written and verbal, and be fluent in English

\xc2\xb7 Have heaps of energy, enthusiasm and playfulness with a natural flair for making kids and adults alike feel happy and at ease.

\xc2\xb7 The ability to follow processes.

\xc2\xb7 Love to play and find your inner child.

\xc2\xb7 Super organised, with the ability to adjust work priorities in line with operational needs, and a willingness to get stuck in.

\xc2\xb7 A strong team player, able to communicate well across departments, and build strong working relationships.

Requirements

\xc2\xb7 Diploma or Degree in any field

\xc2\xb7 Flexibility - you can turn your hand to just about anything and will happily take the limelight to ensure that children have an extraordinary experience

\xc2\xb7 A friendly and warm personality and a love of working with children and families - this bit is really important

\xc2\xb7 Awesome customer service skills

\xc2\xb7 Great writing skills and proficient with Microsoft excel spreadsheet

\xc2\xb7 Passion with kids

5 day work week on rotation with other Member Hosts Monday to Sunday. 8.30am-6.15pm

Will be required to work evenings when we have events or to suit the needs of the business.

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

b_together is a family club, a space for children to learn & play, a restaurant and much more. It is your new local hangout for modern family living. You can play, work, eat and relax (try the cocktails) - we\'ll take care of the rest. We think families should be able to spend quality time together in beautiful spaces. Spaces where you can grow, laugh, share, learn, relax, create, kick back and just b_. Oh, also eat and drink, we are all about the good food and cocktails here too. We exist to bring together families, loved ones, friends, young and old, tall and small - everyone. A place you want to be in but more importantly - with the people you want to b_with.

Additional Company Information

Registration No.

202200528C-PTE-01

Company Size

1 - 50 Employees

Industry

Education

Benefits & Others

Miscellaneous allowance, Medical, Casual (e.g. T-shirts), Flexi Benefits

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