Job Description

Primary Responsibilities: \xc2\xb7 Optimise members\xe2\x80\x99 usage of all WOA Hangar66 infrastructure, resources and services, including aircraft, F&B, event spaces, etc. \xc2\xb7 Maximise members\xe2\x80\x99 utilisation of WOA aircraft fleet \xc2\xb7 Be the primary customer service representative for all WOA members \xe2\x80\x93 enquiries, flying activity scheduling, coordination with WOA internal departments, complaint resolution, etc. \xc2\xb7 Maintain up-to-date and most current member database \xc2\xb7 Proactively understand members\xe2\x80\x99 current and future needs & requirements \xc2\xb7 Follow established processes for flying and member engagement activities \xc2\xb7 Develop and refine WOA membership engagement services and activities which align to their needs & requirements \xc2\xb7 Develop and maintain membership retention programs & initiatives \xc2\xb7 Lead marketing/engagement communication with members across various platforms, including a regular e-Newsletter \xc2\xb7 Develop member engagement offering\xe2\x80\x99s marketing collaterals, including copywriting \xc2\xb7 Report membership services KPIs and other updates to WOA management regularly \xc2\xb7 Any other duties as assigned by the management Requirements: \xc2\xb7 Diploma or similar \xc2\xb7 Experience: 2-5 years of related experience in customer service \xc2\xb7 Strong desire to learn and takes pride in the delivered work and results \xc2\xb7 Strong administration organisational skills \xc2\xb7 Process orientated mindset is highly desired \xc2\xb7 Confidence in dealing with people of all backgrounds \xc2\xb7 Ability to build positive relationships with high level of interpersonal skills. \xc2\xb7 Able to interact with people in a positive and courteous manner \xc2\xb7 Pleasant, courteous and outgoing personality with lots of smiles \xc2\xb7 Good spoken and written English with Mandarin as second language \xc2\xb7 Proactive, meticulous and able to work independently requiring minimal direction \xc2\xb7 Very strong communication, interpersonal, relationship management skills Job Types: Full-time, Permanent Salary: $2,800.00 - $3,800.00 per month Schedule:

• Day shift

• Performance bonus