Job Description

Your roles and Responsibilities

• Maintain excellent communication between customers and the technical team.
• Maintain functional and technical knowledge of Microsoft Dynamics CRM
• Support Dynamics CRM applications through maintenance, development of plug-in, workflow customizations, javascripts, Custom batch application.
• Experience in developing/maintaining complex reports, web services, integration programs, file transfer programs and other standard framework supporting Dynamics CRM.
• Well versed with end-user guidance, and level 2/3 production support requests.
• Responsible for designing and implementing CRM solution, technical framework on enhancements
• Collaborate with Functional consultant to analyse and design business requirements
• Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
• Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams
• Proactively document solutions, processes, designs and lessons learned and incorporate learnings into future solution design considerations
• Identify and manage risks with timely reporting and escalation of such risks and issues
• Lead the application upgrade assessment and provide impact analysis report.
• Work closely with test team make sure that all SIT and other testing related issues are addressed and brought to a logical conclusion.
• Provides guidance to the overall architecture of the solution, enhancement approach as per development standards
• Design approaches balancing speed, cost, risk, and the requirements of individual business functions.
• Design architecture on new features for scalability, high-availability, performance, flexibility, security and maintainability.
• Provide subject matter expertise for cross functional, cross technology solution design discussions

Nicoll Curtin