Job Description

The

Midnight Shift Operations Manager

is the on-site leader responsible for driving organizational performance, maintaining operational integrity, and ensuring the business runs at full strength through the night.


This is a

senior leadership role

designed for a decisive, adaptable, and highly accountable professional who thrives on complexity and challenge. You will oversee all site functions -- from personnel management and service delivery to safety, facilities, and performance -- ensuring that every operation aligns with company standards and objectives.


You are the

chief decision-maker overnight

, empowered to lead with authority, manage cross-functional teams, and solve critical issues that impact the entire business. This is a role for those who lead with strategy, act with precision, and deliver results under pressure.

Key Responsibilities

Oversee and direct all business operations

during the midnight shift, ensuring smooth and efficient execution across all departments.

Act as the senior authority on-site

, maintaining accountability for performance, service delivery, safety, and compliance.

Monitor and manage performance metrics

, ensuring key targets related to quality, efficiency, and customer satisfaction are achieved.

Lead, coach, and empower teams

across multiple functions, fostering collaboration, engagement, and a high-performance culture.

Identify and address operational challenges

proactively, making sound decisions that sustain productivity and mitigate risk.

Ensure full compliance

with company policies, safety standards, and regulatory requirements.

Communicate and coordinate effectively

with day-shift management to ensure operational continuity and accurate reporting.

Implement continuous improvement initiatives

, optimizing workflow, resource utilization, and employee engagement.

Represent senior leadership

during overnight hours, ensuring the company's values, vision, and standards are upheld at all times.

Lead incident and emergency response

, ensuring quick and effective resolution of any critical situations.

Qualifications & Experience

Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred).

7+ years of experience in general management or operations leadership

, including at least

3 years managing 24/7 or night-shift operations

. Proven success in leading cross-functional teams and managing end-to-end business operations. Strong analytical, problem-solving, and decision-making skills with the ability to perform under pressure. Excellent leadership, communication, and interpersonal abilities to build trust and inspire teams. Demonstrated expertise in strategic planning, performance management, and operational efficiency. Strong understanding of compliance, risk management, and employee relations.
R22108752


25C2859