Monitoring Associate (service Center)

Singapore, Singapore

Job Description


Toh Guan Road * Salary

$2300 * Work Week

  • Min. Qualification
N-Level * Experience

- GCE O / N Levels / Nitec * / Requirement

- GCE O / N Levels / Nitec
- PC Literate, requires to attend mandatory short training courses related to the job.
- Work 4 days, 2 days off, on weekly based on roaster schedule.
- 830 to 830 (12 Hrs Shift / Day & Night)
- OT & Shift allowances will be paid accordingly.
- To work in Jurong East Call Centre / Data Center in Singapore
-Dealing with English & Mandarin speaking Customers
-NO QUOTA FOR WORK PERMIT/ WORK PASS WORKERS

- To provide technical troubleshooting support to Customers on ALARM issues in an effective and efficient manner.
- To monitor and respond to ALARM signals within service level targets.
- To attend to Customers\xe2\x80\x99 enquiries on Products, Accounts and Services, and offer alternatives solutions to fulfill Customer needs and satisfaction.
- To ensure that Standard Operational Procedures (SOP) are adhered to.
-- To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions. * Tel
  • Remarks
  • Job category 1
Admin/ HR * Job category 2
  • Job category 3
  • Job Nature
Permanent

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Job Detail

  • Job Id
    JD1344446
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $2300 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned